Key responsibilities:
Apply a structured methodology and contribute to change management activities.
Apply a change management process and tools to develop a strategy to drive adoption of the changes required by the project.
Support communication efforts including drafting of comms for various stakeholders cascading key messages and interventions required at various stages of the project.
Design, develop, deliver, and manage communications for a wider project team.
Assess and plan change interventions.
Conduct Change Impact Assessments, assess change readiness, identify, and map key stakeholders in order to develop a coherent plan that will address change needs
Identify training needs.
Create Training Needs Analysis to support change programs. Influence the design and delivery of training programs, including coaching of project teams as required.
Reporting and documentation
Qualification and Experience:
A matric qualification
A related Degree / Diploma
At least 6 to 8 years of proven work experience in Project and Change Management
Solid experience of a minimum of 5 years of retail industry across functions will be advantageous
Change and impact analysis
Knowledge of Prosci ADKAR Model will be advantageous
Skills:
High attention to detail, accuracy and a methodical approach
Strong problem-solving abilities
A strong customer centric approach with a high service delivery mind set
A professional approach with a solution focused orientation
The ability to work independently and team orientated
The ability to work in a pressurized, high volume environment
Adaptability in a constant changing environment
Good Communication and Interpersonal skills
Excellent verbal reasoning skills
Written communication skills
Behaviours:
Applies market and business insights in order to drive organisational objectives
Effectively works with others to achieve shared goals
Creates an environment that fosters and nurtures a culture of creativity which drives success
Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
Develops plans and prioritises initiatives that align to the organisational goals and objectives
Understands and navigates dynamics created by processes, systems, and people
Assesses and improves the efficiency, effectiveness, and quality of various work processes
Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
Interprets and simplifies complex and contradictory information when resolving organisational problems
Takes accountability and ensures others are held to account on agreed upon performance targets
Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
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