Ensure that all station staff carry out and perform their duties strictly in accordance with the contract's Quality Management System encompassing: The Company RulesCustomer RelationsCash Management ProceduresPassenger Management ProceduresSecurity ProceduresCleaning ProceduresHealth and Safety Procedures PRIMARY DUTIESComply with start-of-shift, break-in-shift and end-of-shift utilising the biometrics system and hard copy timesheet procedures and systemsInform customers of route, timetable and fare system informationDistribute public information communication material and ensure adequate stock is visibleAdhere to station operations manualComply with and implement all tasks and procedures as detailed in the Cashier Procedures ProtocolsUndertake daily checklist before duties commenceAccurately complete all prescribed documentation for cash managementEnsure availability of customer forms at all timesEnsure stock availability of fare cardsTop up and sell fare cardsReconcile floatCount cash, complete deposit slip, include slip and cash in cash collection bag and deposit in the drop-safeEnsure safe is in working order and key is availableCo-ordinate hand over to cash collection companyOperate the cash management equipment and remember the COM passwordsConduct daily stationary and supply checks and report any problems to the supervisorLogging cash equipment faults with relevant service providersUndertake daily checklist at shift handover or station closureAdhere to the prescribed uniform code and name tags at all timesManage kiosk and ensure no unauthorised persons are allowed in the kioskEnsure kiosks are kept clean and tidyEnsure validator and radio equipment is chargedHSEQ compliance, awareness and checklistsComply with all the instructions and requests from station management and supervisors SECONDARY DUTIESPerform ambassador tasks as per ambassador proceduresPerform validator tasks as per validator proceduresComply with shift scheduleIt should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time.
Prescribed procedures may be amended by management as and when required.Key Skills and ExperienceGrade 12Previous cashier experience advantageousComputer LiterateUnderstand the importance of good customer relationship skillsPeople and Management SkillExcellent customer care skillsGood communication skills and ability to communicate with diverse groups of people across all levelsCustomer focussedGood attention to detailPro-activeTake ownership of tasksAbility to prioritise tasksCalm disposition
