We are looking to hire a Call Coordinator / Administrator who is responsible for managing and coordinating communication, within a service or support environment. Their role includes a variety of tasks aimed at ensuring smooth operations and effective communication between teams and clients. What you'll do:Ticket ManagementAdministrationReportingQuality controlSLA ManagementDirect User communication verbally and written Your expertise:1-2 years of administrative work experience via Service Desk, Call Coordinating or similar.Good communication skills and fluent in English verbally and writtenGood communication skills and fluent in English verbally and writtenAttention to DetailSelf-sufficientQualifications required:Grade 12Soft skillsComputer and MS Office Literate (Administrative Certificate)Qualifications preferred:ITIL Foundation V3A+N+Other information applicable to the opportunity:Permanent PositionLocation: Sandton (Onsite)Work environment: Office Building, floors with access to stairs. Physical demands: Bound to sitting at a desk.Travel: Require valid driver's license and own transport.Why work for us?If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
