Call Centre: Team Leader

Minimum Requirements: · Grade 12.· 5 years minimum experience in campaign management and call strategies. · Experience in a call centre environment that deals with Collections. · Proficiency in MS Word, Outlook. Good in Excel, Excalibur, AJS and management of data.· Speak or understand Afrikaans.Experience Required: · Setting up of call campaigns, SMS and emails.· Analysing books and assist with the development and implementation of collection strategies in the Bank Department. · Ensuring that collection strategies are adhered to by staff members.· Ensuring that collections strategies are reviewed and adapted in line with operational requirements and client expectations. · Identifying and initiating actions and campaigns to optimise collections in the department. · Identifying and initiating actions to reduce the exposure on the total book of the department. · Providing stats to the client and attending meetings.· Assist with handling and resolving queries. · Assist with managing staff members, monitoring their performance and identifying coaching or training needs.· Assist with quality assessments of calls and administrative functions of staff members in the call centre.· Assist with reports and assessments.· Assist with ad hoc managerial functions as and when required by management or operational requirements.· Ability to handle pressure & strong in admin· Ability to handle difficult clients/debtors.· Speak or understand Afrikaans. · GREAT COMMUNICATION SKILLS OVERALL,