Call Centre Manager | Outbound Short Term Insurance | Johannesburg

Our client is recruiting for a Call Centre Manager | Outbound Short Term Insurance.The purpose of this role is to ensure staff are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results.Qualification:Grade 12/Standard 10/NQF 4Completed FAIS creditsRegulatory Exam – (RE 5)Relevant tertiary qualification (3 years qualification)Experience:+6 years insurance sales call centre experience+3 years' experience of general supervision of more junior colleagues (advantageous)General understanding of Sales systems and applicable processesStrong analytical capabilitiesProficient in excelEssential Requirements:Leadership CapabilityStrong Written and verbal communication skillsAttention to detailStrong technical skillsCommitment to personal and team goalsAbility to apply business rules and processesProvide technical guidance to team membersResponsibilities:Implement strategies from senior managers to the teamImprove call centre sales efficiencies and increase departmental profitsDrive sales while optimizing the operationDriving and achieving monthly sales targets and responsible for operational needsLeading, coaching and directing teamsAbility to investigate factors impacting performancePlan, schedule and review workload to improve productivity, and the ability to measure results against targets (Gearing)Work under guidance (but not constant supervision) to analyze data to identify trends and risksWorks without supervision and provides technical guidance when required on motivating all employees to learn, grow and develop so that they can obtain the knowledge and experience they need to assist the organization to reach their goalsStrong ability to drive staff engagement across the businessLead and direct the team to be able to reach operational efficienciesCommunicate the plan from senior management to staff in a simple and understandable manner in order to reach organizational goals
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