Call Centre Agent (Internal Applicants Only)

Call Centre Agent (Internal Applicants Only) - (7370)Job Title: Call Centre Agent (Internal Applicants Only)Faculty: Support / Admin DepartmentDepartment: Cape Peninsula University of Technology -> Marketing & CommunicationCampus/Location: Job Type: PermanentOccupational Function: Support / AdminNumber of Positions: 1Annual Salary Package (incl. Medical Aid rate based on principal member only): To be confirmedAdvert Closing Date: 23/9/2024Job Purpose: To provide a first call resolution to the CPUT customers, maintaining a professional and high customer care service on behalf of the university by providing information through telephone and email communication.Job Knowledge, Skills and Experience:Matric / Senior certificateMinimum of two years experience in Call Centre operations or similar in a tertiary education environmentRecommended:A post matric qualification will be advantageousKnowledge of one South African language in addition to EnglishKey Performance Areas / Principal Accountabilities:Support and provide superior service to CPUT customers through telephone and e-mailInform clients by explaining procedures, answering questions, and providing relevant informationMaintains and improves quality results by adhering to standards and guidelines; recommending improved proceduresEscalate service requests and complaints to relevant faculties and departmentsLiaise with internal stakeholders of CPUTPerform other functions as may be assigned by the line managerExcellent oral and written communication skillsBeing confident and professionalClear telephone voice and skillsFlexible and adaptableAbility to deal with stressful situations such as angry customers and upset callersGeneral Information:NB: PLEASE NOTE THAT THIS SYSTEM DOES NOT ALLOW APPLICANTS TO UPLOAD CVs. IT IS THUS IMPORTANT THAT APPLICANTS COMPLETE ALL SECTIONS COMPREHENSIVELY AS FAILURE TO DO SO MIGHT DISADVANTAGE YOU. PLEASE UPDATE YOUR APPLICATION ON THE SYSTEM WITH THE LATEST INFORMATION AS THIS WILL BE THE ONLY CRITERIA USED FOR EVALUATION OF YOUR APPLICATION BY OUR PANEL.The Cape Peninsula University of Technology is committed to Employment Equity and aims to attract and retain talented individuals to achieve our equity objectives and therefore, people from the designated groups, including those with disabilities are encouraged to apply. Preference will be given to applicants whose appointment contributes towards the achievement of demographic representation. We reserve the right not to make an appointment.
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