Location: StellenboschContract Type: PermanentAppointment Date: 1 October 2024 or the soonest thereafter.Remuneration: Market relatedReference: MIRCCAGENT03The purpose of the positionTo assist candidates/clients with high volumes of telephonic and e-mail enquiries, together with the administration pertaining to the Regulatory Examinations and according to the enquiries received.Main ResponsibilitiesReceive and resolve enquiries, telephone and e-mail correspondence together with the required administration according to the Rules and Regulations as stipulated by the FSCA.Relevant SkillsMaintain confidentiality.Strong work ethic, ability to demonstrate excellent interpersonal skills with high focus on client service.Positive outlook in life, always be presentable, self-motivated and punctual.Well spoken, excellent telephone manner with an ability to communicate effectively in English & Afrikaans (both verbally and in writing).High degree of patience and assertiveness to promote a trustworthy and credible culture where clients are treated fairly and are properly informed.Strong Administrative skills: Recordkeeping, Accuracy & attention to detail. Proficient in spelling, punctuation, grammar and other language skills.Thinking skills: Analytical thinking.Problem solving & decision making.Able to work independently as well as part of a team in an open plan environment.Good interpersonal skills.Must be able to maintain a high-volume workload. Work well under pressure with a positive attitude, taking personal responsibility for results.Ability to be methodical, detail-oriented and maintain a high level of accuracy.Ability to take ownership of all administration procedures and identify areas of improvement.Ability to establish and maintain co-operative and positive working relationships with management and team members.Be able to effectively use a variety of desktop and online applications and having excellent typing skills.QualificationsMinimum of Grade 12 Qualification.Diploma/certificate in business or office administration will be an advantage.ExperienceMinimum of 3 years' experience in office administration and Client Services.Previous working experience or knowledge of the Financial Services Industry, FAIS or Regulatory Examinations will be advantageous.Intermediate or Advanced experience in all Microsoft Office & Windows applications, Internet and e-mail.CompetenciesReliable * Focused * Goals and Deadline driven * Effective time management & business ethicsStress tolerance and resilience * Loyal & trustworthy * Commitment to quality and excellence
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