Staff Leadership Optimize individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff Manage the change process with your Business units Monitor and optimize utilization and performance of all resources Create ideas to streamline processes and ensure increased efficiencies and effectiveness Create solutions to resolve staff / resource problems Ensure that the teams Job Descriptions and performance KPIs are in place and managed Create a strong team spirit amongst the team Encourage and develop multi skilled staff Remunerate staff according to the market norm, job description and their performance Performance manage staff when required Chair disciplinary processes when required Operational Management Ensure the effective running and co-ordination of the Operational Functions within the Branch. Continuously review the operational and process guidelines (ISO 9001:2000) Co-ordinate the ISO audits process in your respective Branch Ensure operational effectiveness, efficiency and quality control Develop and maintain best practices to timeously inform customers of their cargo status Ensure full adherence to the prescribed policies and procedures within the business units Identify potential risk areas and implement mitigation strategies Make sound commercial business decisions, within given mandates. Ensure an effective and efficient Insurance Claims process is in place within the Branch Manage asset utilisation within the Branch to industry standards Using the business systems, set up reports and tools in which you can see performance, bottle necks and inefficiencies, put action plans in place to resolve these Gain a full understanding of the operational system Ensure that the Customs entry team are appraised of new Customs initiatives, tariff changes and add value to the client Initiate Customs Consultancy opportunities where possible Financial Management Manage the Profit and Loss of the Branch Investigate and implement ways in which to reduce costs and increase margins Prepare the Branch and Business Units budgets Present budgets to management Approve expenses as per the limits of authority Manage the margins of clients and implement ways in which to optimise the margins within the branch Ensure bottom line growth of the Branch year on year, through cost management and revenue recognition Minimise the company risk through client exposure and Customs exposure Manage the Customs deferment cut off Ensure timeous resolution of outstanding debtor queries, foreign debtors queries, creditor reconciliation queries and foreign account queries Customer Satisfaction Maximise customer satisfaction through co-operation with allied disciplines (entries, invoicing, etc.) and third parties (Customs, Transporters, etc.) Review performance measurements for customers according to Rhenus Logistics KPIs and together with Clients Service and Operations implement process improvement initiatives Manage and optimise the first-time right principle ensuring client satisfaction Visit clients and communicate telephonically with clients Continuously investigate additional value-added products and process specific for customer needs Ensure client communication is effective and efficient Manage declining revenue from clients and create solutions in which to regain business where need be Continually review client commercial terms ensuring relative return for work performed New Business Sales Manage the sales staff Ensure sales staff have targets and the sales process is understood and implemented Approve tenders and proposals according to the Tender and proposal process Liaise with sales staff regarding new clients requirements and the client take-on process Ensure client calls are made and manage the effectiveness of these calls Attend sales calls with sales staff Gain new business directly Matric or Senior Certification equivalent An appropriate tertiary qualification (Degree or National Diploma). Additional qualifications in the field of supply chain management, freight forwarding, or operations management would be preferable 10 years experience within the Logistics and Supply Chain Industry Customs Clearing knowledge preferable Experience in Leading managers and multi skilled teams Experience in Leading change management initiatives is preferable Superior communication skills, both written and verbal Computer Literate with good Excel, Outlook and Word skills