Main purpose of this job: The Branch Manager is responsible for the financial, business, marketing, and people management for his/her branch.
Critical outcomes: Financial Management Continuously manage and monitor branch performance with regards to the following: New business loan advances.
Interest Revenue Fee Income Branch expenses Age analysis Provisions and impairments Business/Compliance management Ensure implementation of and compliance with internal policy as determined by Executive management.
Ensure NCA compliance in respect of lending policy and display requirements.
Ensure adherence to collections policies and procedures in Branches.
Ensure adherence to policies and procedures by all branch staff.
Investigate and report non-compliance to area manager.
Monitor potential fraud in branches and report suspicious activities to Area Managers.
Ensure timely and accurate reporting on Branch and within branches.
Ensure that the sum of branch daily/monthly is 100% accurate and balanced every day.
Manage and report maintenance requirements of company hardware and software.
Sales and Marketing Management Develop and implement Sales and Marketing plans to improve branch performance.
Effectively implement sales and marketing plans.
Measure plan effectiveness and implement corrective actions where required.
Actively focus on marketing and cross-sell of non-loan products.
Drive community participation through focused marketing activities.
People Management Manage, motivate, and monitor branch personnel and their performance.
Ensure active 360° communication between branches and Area Managers.
Decision making and problem solving in branches.
Manage staff training requirements and facilitate training.
Recommend to Area Managers staff movement including: Promotions Appointments Movements Salary adjustments Qualifications: Minimum Matric.
Sales and Marketing qualifications will be an advantage.
Experience: 2 years proven track record in microfinance or banking.
Minimum of two years managerial experience.
Knowledge and Skills: Office skills or equivalent, interpersonal skills, sales skills, numeracy skills.
Additional Requirements: Financial Management: Continuously manage and monitor branch performance.
Business/Compliance Management: Ensure that the sum of branch daily/monthly is 100% accurate and balanced every day.
Sales and Marketing Management: Develop and implement Sales and Marketing plans to improve branch performance.
People Management: Manage, motivate, and monitor branch personnel and their performance.
Clear ITC.
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