MINIMUM REQUIREMENTS Matric/Grade 12 certificate 5 years' managerial experience, with staff members reporting to you Proven experience in disciplinary action (initiating and chairing in a Hearing) Computer literate in MS Office, with at least intermediate skills in Excel An excellent command of English, both verbally and written Code B driver's license A proven record of good interpersonal- and communication skills Proven experience in operations management ADVANTAGEOUS REQUIREMENTS Relevant qualification in Transportation Management Relevant qualification in Business Management Experience in managing-, scheduling and optimizing a fleet of vehicles Experience in managing-, scheduling and optimizing a drivers corps Experience in advanced business reporting Experience in rate calculations, discussions and negotiations. Experience in a booking system for travel or transportation system(s). Experience in managing-, scheduling and dealing with Independent Contractors (Freelance drivers) People Management General Leave of all permanent employees must be accurately submitted and managed Working hours must be within legal parameters Overtime must be carefully managed and limited The appropriate disciplinary steps must be taken, following careful investigations Adherence to company policies and procedures must be ensured Multi-skilling must take place, to avoid the risk of over-reliance of any individual Performance management and staff development must take place High staff morale must be maintained The company values must be kept alive in a deliberate manner HR must be supplied with all documentation to maintain up-to-date staff files Ensure that drivers are adequately managed Their PDP's must be renewed before they expire High risk health conditions must be carefully managed Work distribution must be fair, avoiding favoritism The necessary training must take place Investigations into speeding incidents and accidents must be conducted The Independent Contractors (Freelancers) must be carefully managed Client Service Ensure service excellence Ensure that the vehicles leaving the depot are clean and professional Ensure that the drivers know how to deliver excellent service Ensure that our relationship with key clients is nurtured on an ongoing basis Understand client needs and take initiative in pro-active client service Complaint management Respond appropriately, professionally and quickly when a complaint is received Conduct careful, fair, yet quick investigations into all complaints Address complaints in such a manner that our client relationship is not damaged Limit compensation payment Keep careful record of all complaints, to enable accurate data for analysis, when necessary Operational Fleet Ensure that the fleet is well maintained, safe and professional in appearance, at all times Monitor the fleet utilization, ensure to maximize the utilization of all vehicles, without over-extending the newer vehicles Monitor that the services and fleet maintenance take place on the correct kilometres to ensure the vehicles is always well maintained and in a very good condition Build strong relationships with everyone involved in the fleet, e.g. workshops/service providers and cleaners Monitor fuel- and maintenance costs, to ensure proper control Investigate and flag irregularities Monitor sub-hires and unnecessary empty kilometres Monitor the movement of the fleet, to prevent abuse of the vehicles Tracking and monitoring Keep the various tracking sheets accurately maintained, to ensure data accuracy Keep careful track of all complaints, speeding and other incidents Ensure proper time-keeping for all staff members Monitor that only authorized entrance and exit into the building are used and that the security and alarm system is in good working order together with the security company Financial Monitor and check overtime submissions and Freelancers' invoicing Check- and sign off on all financial claims or invoices Monitor the payment of allowances to deserving staff members and ensure that slips are submitted, when necessary Ensure invoicing take place daily Monitor that couriers are returned, as they should, and that irregularities are addressed Monitor the branch expenses and prevent unnecessary expenses Ensure that petty cash balances at all times Ensure that all staff and Freelancer Driver's Bidvest cards balances at all times.