DSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.comComputer LiteracyIntermediate Level in Full Office Suite PackageTertiary QualificationB.Com Degree in Transport and Logistics will be advantageousJob related requirementsMinimum of 5 years' experience in the Logistics or courier environment in a managerial role.Sales, operations, HR and IR skillsAbility to do MS Excel spreadsheets with Pivot tables, charts and formulasComprehensive knowledge of P&L/financialsComprehensive knowledge of the LRA and BCEAAbility to liaise effectively with clients and colleagues at various organizational levelsPunctuality and good time management skillsGood administrative skills & daily planning skillsAbility to adapt to a rapidly changing environment/technologyAbility to work under pressure & meet deadlines without failAbility to work without supervisionExcellent verbal and written communication skillsAbility to work beyond schedules working hoursFlexibility to travelOwn reliable transport and a valid unendorsed code 8 driver's licenseBudgeting SkillsAbility to Understand and identify cost trendsAbility to forecast costElectivesMake quick and clear decisions while adapting to changing circumstancesManage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflictGrow teams and increase productivity through performance managementDefine and measure performance goals and hold self and others accountable to achievement of goalsSkilled in public speaking and making presentationsAbility to sell and support the sales processSkilled in analytics and process mapping and distilling complex ideas into simple, actionable solutionsIdentify talent and leverage skill sets of teamWork independently, but within the boundaries prescribed by DSV policies and proceduresMain Purpose of the roleTo manage the staff, clients and deliverables of the branch ensuring that it is aligned with the overall objectives of the organization and the resources are fully utilized to ensure optimal delivery of services to our clients. The Branch Manager is responsible for the financial performance, profitability, service delivery, client retention and operational excellence of the branch while maintaining a client-centric focus.Duties and ResponsibilitiesTo manage the delivery of the organization's objectives through communication, measurement and motivation of the staff.To interface with shared functions ensuring continues cooperation and interactions with these functions.To manage and deliver on our Service Catalogue to clients.To manage cost and productivity within the branch or agent ensuring that efficiency and effectiveness is the order of the day.To ensure compliance to internal and external controls and other KPI's set at global and local level.To deliver on the bottom-line budget commitments for the branch, enabling the business unit to meet budget.To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments.Managing people's performance and growth to create a sustainable business environment.Adherence to deadlines and schedules.Managing and controlling resources and risk management.Administrative duties relevant to the position.Interacting with customers at all levels – in person and telephonically.Maintain and enforcing existing systems processes and controls with continuous improvement.Customer dissatisfaction process, analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.Actively managing daily operational performance to consistently achieve performance metric targets.Ensure all vehicles owned; leased; hired; rented or supplied from suppliers (including owner driver) must be fully road worthy and compliant to all local legislation.Actively drive all initiatives being implemented within the company within the branch per agent.Ensure that every branch or agent is managing the branch fleet, maintenance of the branch fleet, condition of the branch fleet and fuel consumption of the branch fleet.Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE) Management Systems and requirements. To ensure that working processes are aligned to the approved quality management systems and all legal and commercial requirement.Oversee operational activities during peak times when at or visiting branches.Ensure that all branches or agents are using the financial tools provided to manage the branch or agency.Review and validate that forecasts for the branch or agent for the month and the year are accurate and justifiable.Actively manage the P&L costs for the branch, timeously and accurately, duly validating explanations received from branches or agents on variances.Accurately budget for the following financial year based on local knowledge and budgeting guidelines.Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV's Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.
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