Summary purpose/expectations: The purpose of this role is to manage the entire branch, administration, and sales to ensure the successful delivery of operations and business strategies. The ultimate candidate must have a proven track record in managing operations, driving sales, and delivering exceptional customer service. As the Branch Manager, you will be responsible for overseeing all aspects of branch performance, employee management, sales, financial performance, and customer satisfaction. Key deliverables: Lead and manage the day-to-day branch operations to achieve business strategies, goals, and objectives. Ensure compliance with company policies, procedures, and regulatory requirements. Foster and maintain solid relationships with customers, suppliers, vendors, factories. and the local community. Compile weekly and monthly reports on branch performance to senior management. Create, implement, and monitor strategies to accelerate sales, profitability, and long branch sustainability. Manage branch administration (petty cash, sales, invoices, banking journal, goods returned, delivery notes, filling, credit notes, and other related administration tasks). Maintenance warehouse interventions, stock management and ensure physical stock takings. Maintain and provide monthly financial statements. Approve sales invoices on AX (Axapta system). Implement, drive, and monitor excellent customer service. Build healthy relations with existed and new customers. Consistently measure internal & external sales market influences, Implement new sales initiatives. Plan, review, and execute sales strategies. Maintain and ensure sustainable profit margins. Manage employee relations, performance management and day-to-day matters. Requirements: Minimum Academic & Experience required for this position: Grade 12. 3 Years previous Branch Manager experience. Proficient in Axapta system; MS Office (i.e. Outlook, Excel (advance), PowerPoint, Word). Understanding and have knowledge of the respective administrative policies, procedures, and processes. General: Applicant should be located in Pinetown or surrounding area. Valid SA code 08 drivers licence and own transport. Core Competencies: High level of accuracy and attention to detail, with the ability to demonstrate professional judgment. Ability to Influence, Servant leadership, collaboration, and flexibility. Strong communication skills and ability to influence cross functionally by tailoring messaging for various audiences and stakeholders. Ability to interact with a wide variety of stakeholders at all levels / functions of the organization across diverse cultures. Excellent communication and interpersonal skills. Problem-solving and decision-making abilities. Excellent customer service skills.
