Who you are You love to serve others and find joy in solving problems. There are no tasks too big or small for you, and you are always looking for something to do. You're working on building your professional resume and love beautiful office views. You look for opportunities to make someone have a wonderful experience.
What you'll be doing Checks in guests in an efficient and friendly manner, using the guest's name whenever possible. Assures that the guest is assigned the type of room requested and the correct rate is charged. Checks out the guest at the end of their stay. Ascertains guest satisfaction, collects keys, posts late charges, and presents a bill to the guest. Settles the bill accurately through credit card or cash transactions. Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Assists customers with inquiries related to resort services, hours of operation, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner, both in person and by phone. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and manages the cash drop procedure, as well as any billing matters. Reconciles all transactions at the close of each shift. Utilizes a variety of computer systems to check guests in and out, run daily reports, and select and block rooms for arriving guests. Accepts reservations, changes, and cancellations. Answers all guest calls and questions via email or phone. Assists with the responsibilities and duties of Concierge and Guest Experience Services. Provides basic troubleshooting support for in-room services such as the Internet, TV movies, games, and web service. Ensures immediate response is given to any and all guest comments and concerns and informs the immediate supervisor of concerns, assisting in implementing corrective measures when necessary. Possesses comprehensive knowledge of hotel availability, current rates, and/or special events which may impact occupancy and availability. Effectively monitors all daily operations in the lodging office for both the staff and the guests. Possesses fluent knowledge of local restaurants, special events, city attractions, amenities, and directions. Other duties as assigned. Compensation: $19.00/hour
Hotel and Restaurant Discounts Growth and Developmental Opportunities 9 Paid Holidays Health Insurance Benefits - Including Dental and Vision Options 5 Days PTO after your first year
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