A vacancy exists for a Bed Bookings Clerk based at Life Hilton Private Hospital, reporting to the Reception Supervisor. The incumbent will be responsible for the pre-admission of patients and ensure that patients have approved authorization.Critical OutputsProviding a prompt, courteous service to all patients, visitors, wards, doctors, colleagues and other hospitals.Mitigating the risk of potential bad debts.Active risk management by means of obtaining prosthetic limits, co-payments, etc.Positive identification of all patients.Determination of waiting periods if any.Be able to communicate with stakeholders.Improve patient satisfaction and patient centricity.Relieve in Admissions Department from time to time and work flexible work hours when needed.Adhering to all admission and related protocols.Be able to self-manage workload, but also work effectively in a team environment.Need to be able to perform under pressure.Collection of co-payments, private fees when applicable as well as related documents.High standard of completion of documentation.Telephone answering duties as per LHC policies.Receiving and handling of cash according to company cash management protocols.Ensure appropriate staffing – booking additional staff as required.Authorisation of chronic and acute patients.Co-ordination of patient booking, sending patient's prescription to the relevant pharmacies.Ensure effective control of stock, accuracy of billing.Elimination of medico legal risks through the correct identification and filing of patient's documentation.Ensure effective communication between patients and colleagues.Attend meetings and in-service training.Knowledge of emergency plans and actions.Candidate needs to be flexible with regards to working hours including night duty, weekends public holidays and overtime.RequirementsGrade 12.3-5 years Secretary/PA Experience, experience with stock control within a Trauma Unit (advantageous).Experience within a healthcare environment including people management and customer service experience.Comprehensive knowledge of admissions procedures.Understanding of the private healthcare industry, its challenges and role players would be an advantage.Basic understanding of financial principles.Computer proficiency.Excellent communication and interpersonal skills a prerequisite.Experience in dealing with customers.Knowledge of hospital procedures and medical terminology will be advantageous teamwork essential.Ability to work under pressure.The position requires an enthusiastic, motivated and well-organised individual.Ability to multi-task between Ward Clerk and Bed Booking responsibilities.CompetenciesProblem solving, analysis and judgement.Attention to detail.Resilience.Engaging diversity.Verbal & written communication and presentation.Influencing.Building relationships.Customer responsiveness.Organisational awareness.Excellence orientation.Action orientation.Ethical behaviour.Email: ****** date: Friday, November 29, 2024Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.Life Healthcare is an Equal Opportunity Employer.Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.
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