Assistant Store Manager (Full Time) - Tarpon Springs Work Location: United States of America
Hours: 40
Pay Details: $28.25 - $42.50 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions.
Line of Business: Personal & Commercial Banking
Job Description: The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience.
Depth & Scope: Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience. Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized service and advice activities while maintaining compliance and regulatory guidelines. Leads the team in overseeing complex sales advice activities. Requires knowledge of financial concepts, products, services, and business management aligned with TD's consultative approach. Responsible for driving and reinforcing Advice activities for the team through continued observations, coaching, and communication. Possesses comprehensive knowledge of the local market and economic trends. Effectively handles critical and/or high-risk issues. Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service. Delivers end-to-end advice to Customers by providing information and tools for financial management. Actively participates in community events, promoting the TD Brand. Education & Experience: Undergraduate degree or equivalent experience. 2+ years experience working with customers and/or sales. Supervisory or leadership experience preferred. Strong verbal and written communication skills. Sales and Operational Management skills. Ability to manage competing priorities. Proficient in Microsoft Office. Knowledge of banking products and services preferred. Must maintain active registration status with NMLS upon hire. Customer Accountabilities: Creates an environment where the team interacts with Customers in a warm and engaging manner. Contributes to the achievement of business objectives by attracting, acquiring and retaining Customers. Acts as an escalation point for Customer problem resolution. Responsible for maintaining optimal colleague scheduling. Shareholder Accountabilities: Leads and drives operational compliance of all Store operations. Ensures the Store operates efficiently by adhering to the bank's policies and procedures. Supports the timely and accurate completion of business processes. Employee/Team Accountabilities: Leads and supports a high-performing team; provides ongoing feedback and performance reviews. Participates in the recruitment and selection process for all hires. Promotes a fair and equitable environment that supports a diverse workforce. Physical Requirements: Domestic Travel – Occasional Performing sedentary work – Continuous Responding quickly to sounds – Occasional Sitting – Frequent Walking – Frequent The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Accommodation: If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
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