Purpose of the Job
Medirite Plus Protea Heights is looking for a dedicated Assistant Branch Manager to join our dedicated team and support in managing our store operations.
Duties will include maximizing sustainable branch sales by:
Managing, supporting, and monitoring the effective sales of all unscheduled product lines including specialized health and beauty ranges (Skincare, Cosmetics, Vitamins, Personal Care), and managing the stock room.
Minimizing shrinkage and wastage.
Maintaining replenishment processes throughout the day to ensure excellent on-shelf availability for customers.
Maintaining standards of shop floor presentation and on-shelf pricing.
Executing all pricing and product promotions.
Meeting and exceeding customer expectations.
Meeting monthly targets (sales/profit).
People Management.
Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
Job Objectives
1. Sales maximization
Consistently maximize branch gross profit through effective management of key gross profit drivers.
Maintain stock holding days and stock ordering within required parameters.
Maintain 100% consistency and adherence to stock price changes.
Take corrective action to address sub-standard sales staff performance.
2. Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)
Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.
3. Branch sales reporting
Provide timely and accurate reporting to the Regional Retail Manager.
Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.
4. Effective merchandising and stock availability assurance
Ensure that the branch is merchandised according to company layouts and standards.
Promotional displays are erected and placed as per buyers', suppliers and company requirements.
In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).
5. Meeting customer expectations
Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.
6. People Management
Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.
7. Housekeeping, health and safety, and compliance assurance
Comply with hygiene and housekeeping standards at all times.
Consistently adhere to audit and required legislative standards and statutory requirements.
Qualifications
Essential
Grade 12 qualification
Experience
Essential
At least two (2) years of retail sales management or supervisory experience.
Knowledge and Skills
Excellent communication and interpersonal skills.
Sound numeracy and retail sales skills.
Bilingual, preferably fluent in Afrikaans and English.
Competent in supervising others and leading others, as well as in administrative tasks.
Excellent customer service skills.
Knowledgeable in payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
Knowledge of supply chain and merchandising standards and principles.
Knowledgeable of regulatory requirements of various Money Market Transactions.
Sound knowledge of safety regulations and hygiene standards.
Branch-specific retail systems (e.g. ShopPos; OBS).
Handling of payments (processes and procedures).
Applicant Feedback Policy
Shoprite endeavours to provide feedback to all candidates whenever possible. However, if you do not hear from one of our Recruiters within 30 days, please accept that your application was unsuccessful.
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