The Main Purpose of the job The successful applicant will be responsible for managing all subordinate staff on the integrated services in accordance with sector strategy, contract specifications, and statutory regulations. This will include providing operational support, overseeing client services, training, audits, and industrial relations-related issues in the designated areas, as well as managing operational costs.
Education and Experience required: Grade 12Minimum 5 years' experience in cleaning and health care is compulsoryA valid driver's licenseExperience in highly commercial and sensitive markets is compulsoryProject management experience in cleaning would be an advantageKnowledge and Skills: Knowledge of the relevant cleaning, hygiene, and pest sectorKnowledge of South African and industry-specific lawsKnowledge of MS Office; specifically Excel and WordProactiveProfessionalCustomer service skillsManagement skillsCommunication skillsAbility to balance the budget and save on soft costsAbility to draft and extract reportsAttention to detailCompetencies required: Problem solving & decision makingCustomer relationship buildingCommunicationTeam leadershipFinancial & business acumenAssertivenessNegotiationAnalytical thinkingTolerance for stressResilienceKey areas of responsibility: Employee ManagementManage all subordinates in accordance with sector strategy, contract specifications, and statutory regulationsEnsure that all subordinates adhere to working standards as per the respective service level agreement and business standardsEnsure that company image and reputation are upheld, and employees adhere to uniform regulationsArrange counselling and effect wellness campaigns within each siteMonitor and verify employee time schedules as per shift agreementsManage employee leaveRegularly communicate changes and general information to all employees per siteIndustrial Relations SupportMaintain discipline by using the company's disciplinary code and procedure, as well as attending to grievancesPrepare contingency plans for strikes and stay-awaysAppraise staff by way of verbal direction and performance appraisal for supervisory level and aboveAdhere to company policy and procedureManage union relationshipsRecruitmentEfficiently source temporary employees in accordance with labour legislation and internal processes and policiesEnsure that employee headcount on site is in line with the agreed headcount costingFollow the approval process when hiring new staffEnsure that staff members sign their engagement contract before they start work on siteEnsure that all onboarding forms are submitted to payroll on timeSystems and ProcessEnsure that PRP hours are approved on timeAdhere to on-time salary paymentsSite ManagementEnsure that correct resources and employees are transported to siteCarry out regular inspectionsBe responsible for prompt attention to the communications book procedureAttend regular meetings with clients, where minutes need to be takenEnsure all problems receive prompt actionUse the AM tool for each siteConduct audits and inspectionsMaintain overall client expenses on siteBusiness DevelopmentWork with contract managers to upsell clientsBuild and maintain client relationshipsHave an in-depth knowledge of business products and value propositionsTraining & DevelopmentConduct annual training for staffProvide on-the-job trainingEnsure statutory training for the staffImplement learnershipsManage talent and incubation nucleusHealth & SafetyComplete hazard identification and risk assessmentsEnsure equipment is in good working orderEnsure uniforms are sufficient and in good conditionSupply personal protective equipment as per site and scope hazards identifiedConduct toolbox talks twice a week by the contract managerEnsure current safety data sheets are available on chemicals used on siteProvide staff medicals where necessaryImplement waste management procedures
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