LOCATION
Boulevard, Cape Town, South Africa
TYPE
Office Based
POSITION
Full Time, Permanent
DATE POSTED
26/09/2024
Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges, KFC and Big Bus Tours.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
What We're Looking For
We have an exciting opportunity for aspiring Customer Service Advisors to join #theAteam and provide an exceptional customer experience for our client – Ann Summers.
Ann Summers is the UK's destination brand for gorgeous lingerie and adult toys. They are proud to be the authority in their industry, unapologetically championing sexual empowerment.
They are a brand that strives to EMPOWER, thrives on PUSHING BOUNDARIES, gets kicks off MAKING IT HAPPEN and absolutely LOVES THEIR CUSTOMER!
Based in our Cape Town office, you will embody the Ann Summers values and drive their mission to provide expert knowledge and maintain trusted relationships.
Due to the product Ann Summers sells, you should be comfortable in discussing queries of an adult nature, presenting a confident communication style. (For more info check out Ann Summers - designed to make everyone feel good and their Pleasure Positivity Project on Instagram).
What To Expect
In this role, you will be responsible for providing exceptional customer service by addressing enquiries and resolving issues related to Ann Summers' products. You will engage with customers through various channels, offering expert advice and guidance to ensure a seamless shopping experience.
Your role will also involve staying updated on product knowledge and promotions to effectively assist customers, all while embodying the brand's values and fostering a welcoming environment. You'll receive full training in all areas. It's all about being a naturally friendly, respectful, and helpful person who's a bundle of enthusiasm and positivity. And if you're skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature.
As part of #theAteam, you'll receive full training and support to be the voice of our client's brand. But no need to worry if you don't have lots of experience, we have the best training program ready for you.
Our typical shift pattern involves: 40 hours within the week Monday to Friday; 10am-7pm and Saturday and Sunday between the hours of; 11am and 6pm, on a rotational basis (to service UK-time zone).
Please note. This position is based at our site in Boulevard Cape Town.
Your role can include, but isn't limited to:
Providing first-class customer service via written communication, including but not limited to Web Chat and Email.
Ensuring all communication with our client's customers are handled professionally and promptly.
Recording details of customer comments on the database provided, leaving clear notes.
Demonstrating strong product knowledge to ensure all customer queries are answered correctly.
Taking ownership of the customer experience by providing excellent service.
Achieving the key targets set.
Adhering to quality standards and ensuring consistency in all interactions.
About You
We believe that customers buy into people who have a naturally friendly and welcoming persona, so this is extremely important to us. We're looking for people who engage well with others and can build excellent relationships. It's also essential that you have an agile and dynamic approach as you will be expected to deal with a broad range of customer queries.
We're delighted to drive innovation on-site day after day, so it's a plus if you're inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.
We have a bold vision and are seeking team members who aspire to think even bigger, accomplish more, and work more efficiently. Full training will be provided, but we'd love to hear from you if you possess the following skills:
Brilliant written communication.
Exceptional attention to detail.
Talent for building rapport and communicating effectively.
Proficiency in keyboard and computing skills.
Efficient and thorough researching skills.
Excellent questioning techniques.
Ability to collaborate as part of a team.
Enthusiasm and passion for delivering high-quality results.
Join #theAteam
As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.
When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.
As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.
We're proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best. We'll tell you all about it during your interview!
Benefits
Full training & support.
Medical insurance after 6 months.
Up to R1000 performance bonus.
Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
Access to our Learning & Development Talent SPA.
'Employee of the Month' Awards.
A diverse and inclusive working environment.
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