Altron Bps Careers – Call Manager

Job Description:Ensure that contracted Service Level and Satisfaction targets are achieved. To ensure that all change calls are logged correctly, updated correctly, followed up, escalated timeously, serviced, and closed with sufficient detail(ads1)Job Responsibilities:Request technical assistance and escalate when necessaryRecommend procedures and controls for identified gaps or improvements required for change managementEnsure continuous communication to the technical team and customer on changes loggedUse Knowledge Base Articles and Support Documentation to guide the processFollow up on customer queries and other ad hoc requestsEnsure that all open change calls are constantly reviewed and updated until closureWork with other Engineers, Customer & 3rd Parties for all changes loggedEnsure adherence to all Altron and Customer processes, policies and procedures as per prescribed compliance.Job Requirements:National Certificate Level 4 (N4) / Grade 12 (Required)2 – 4 years Customer Service ExperienceJob Details:Company:AltronVacancy Type:Full TimeJob Location:JohannesburgApplication Deadline: N/A(ads2)Apply Hereinstantcareers.net#J-18808-Ljbffr