Agent: Merchant Support (Business Banking)

Apply by: We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To see what life at Capitec is all about and complete a short assessment, please click here!. Once you have completed the above, finalize your application by clicking apply below. Purpose Statement To provide 24/7 real- and non-real-time support to Capitec Bank Merchants; Employer Salary Transfer Facility (ESTF) clients and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels. Experience MINIMUM: School leavers are eligible to apply for this role. IDEAL: Customer service experience and administration in a Business Services environment. Technical Support via a call centre. 1 - 2 years inbound and outbound contact centre experience. Qualifications (Minimum) Grade 12 National Certificate / Vocational in Grade 12 National Certificate. Qualifications (Ideal or Preferred) Certification in Communication. Knowledge MINIMUM: School leavers are required to have subjects related to business management or communication. IDEAL: Call centre processes and procedures. Customer care and service protocol. Technical knowledge (systems and software). Understanding of business services banking products. Skills Communications Skills. Attention to Detail. Problem solving skills. Influencing Skills. Interpersonal & Relationship management Skills. Computer Literacy (MS Word, MS Excel, MS Outlook). Conditions of Employment Clear criminal and credit record. Willing to work regular shifts or weekends or rotational standbys. Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
#J-18808-Ljbffr