Agent: Merchant Support (Business Banking)

Agent: Merchant Support (Business Banking)We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To see what life at Capitec is all about and complete a short assessment, please click here!Once you have completed the above finalize your application by clicking apply below.ResponsibilitiesTo provide 24/7 real- and non-real-time support to Capitec Bank Merchants; Employer Salary Transfer Facility (ESTF) clients and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels.ExperienceMINIMUM: School leavers are eligible to apply for this role.IDEAL: Customer service experience and administration in a Business Services environmentTechnical Support via a call centre1 - 2 years inbound and outbound contact centre experienceQualifications (Minimum)Grade 12 National Certificate / Vocational in Grade 12 National CertificateQualifications (Ideal or Preferred)Certification in CommunicationKnowledgeMINIMUM: School leavers are required to have subjects related to business management or communication.IDEAL: Call centre processes and procedures.Customer care and service protocolTechnical knowledge (systems and software)Understanding of business services banking products.SkillsCommunication SkillsAttention to DetailInterpersonal & Relationship management SkillsComputer Literacy (MS Word, MS Excel, MS Outlook)Conditions of EmploymentClear criminal and credit recordWilling to work regular shifts or weekends or rotational standbysCapitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals. Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06

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