Job title : Admin Manager
Job Location : Gauteng,
Deadline : January 05, 2025
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Key Purpose The person successful in this role will have the exciting opportunity to help shape the future of our Retirement Funds Member Transaction department. The position is responsible to oversee the efficient and effective management of day-to-day administration in Retirement fund disciplines such as withdrawal, retirement, death, 37D claim payments, member investment changes, individual transfers, first contact response and indexing. Caretaking the direct member interactions with our Funds and product. The successful candidate must ensure that appropriate processes, procedures and controls are designed, implemented and executed. Pride themselves that their team confidently conducts operations within regulatory frameworks. Align processes with the company strategy. It will be the successful individual's responsibility to navigate their team to perform their duties from a place of knowledge, that they have the skills to be subject matter experts, the tools and competencies to perform the job within and beyond service levels. Create an environment that support individual performance and a culture of continuous improvement. Maintain and continuously review the most effective and efficient team structure, to ensure the delivery of superior service to the Retirement Fund clients. The successful individual must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive the adoption of change within her/his team, challenge the status quo, motivate and inspire the people they work with.
Areas of responsibility may include but not limited to Enhance Umbrella Fund revenue and profit streams to meet business objectives through the following: Manage, define and improve administration processes, procedures and controls. Owns standard operating procedures and is responsible to maintain and update SOP's in line with business process developments and system enhancements. Responsible for appropriate management comments to internal and external audit findings and implement controls to prevent reoccurrence. Identifying gaps that exist across both systems and operations. Draft, submit and prioritize business improvement specifications to close these system gaps and improvement opportunities. Review and sign-off business requirement specification requests prepared by the business analysts. Ensure that day to day administration is compliant and kept abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. The successfully individual is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making and weighing up the risks involved. Takes responsibility for actions, projects and people. Initiate and generates activity. Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others. Provides staff with development opportunities and coaching. Responsible for resource planning. Ensure adherence to Service Level Agreements. Ensure regular, comprehensive and appropriate management reports are developed and generated for submission to line manager and the broader business management. Managing projects. Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met. Develop and maintain excellent business relationships with staff and other internal and external stakeholders. Relates well to people at all levels.
Personal Attributes The successful candidate must demonstrate the following competencies: Communication skills: able to communicate clearly both verbally and in writing. Reporting skills: ability to consolidate information and compile reports with accurate and relevant information. Ability to communicate logically and objectively is essential components of this role. Attention to detail Very organised, able to plan and ensure delivery. Conflict management Expresses opinions, information and key points of an argument clearly. Probes for further information or greater understanding of a problem. Relates well to people at all levels.
Education and Experience Qualification at an NQF Level 5 (120 Credits) – Essential 5 – 10 years operational leadership and management experience – Essential 5 years Umbrella Fund experience and Employee Benefits Certificate in management NQF Level 6 (120 Credits) MS Office - Advanced excel skills, accounting, investments, people management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
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