Admin ManagerBusiness Unit: Discovery Employee Benefits
Function: Administration and Office Support
About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best.
About Discovery Corporate & Employee Benefits Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behavior, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.
Key Purpose The person successful in this role will have the exciting opportunity to help shape the future of our Retirement Funds Member Transaction department. The position is responsible for overseeing the efficient and effective management of day-to-day administration in Retirement fund disciplines such as withdrawal, retirement, death, 37D claim payments, member investment changes, individual transfers, first contact response, and indexing. The successful candidate must ensure that appropriate processes, procedures, and controls are designed, implemented, and executed. They must pride themselves on ensuring that their team conducts operations within regulatory frameworks and aligns processes with the company strategy.
Areas of responsibility may include but are not limited to: Manage, define, and improve administration processes, procedures, and controls. Own standard operating procedures and maintain them in line with business process developments and system enhancements.Identify gaps across both systems and operations. Draft, submit, and prioritize business improvement specifications to close these gaps and improvement opportunities.Ensure that day-to-day administration is compliant with regulatory frameworks such as the Pension Funds Act, Tax Act, and Rules of the Discovery Life Umbrella Pension and Provident Funds.Act as the Subject Matter Expert in Retirement Fund areas under management. Produce new ideas, approaches, or insights and conduct root cause analysis.Manage the full Human Resources function for staff, ensuring training on processes and systems, providing clear direction, and setting appropriate standards of behavior and outputs.Ensure adherence to Service Level Agreements.Develop and generate comprehensive management reports for submission to the line manager and broader business management.Manage projects and deal with escalated calls or queries from internal stakeholders.Develop and maintain excellent business relationships with staff and other internal and external stakeholders.Personal Attributes Strong communication skills, both verbal and written.Ability to consolidate information and compile accurate reports.Logical and objective communication skills.Highly organized with effective planning abilities.Conflict management skills.Ability to express opinions and key points clearly.Probing for further information or understanding of problems.Strong interpersonal skills.Education and Experience Qualification at an NQF Level 5 (120 Credits) – Essential5 – 10 years operational leadership and management experience – Essential5 years Umbrella Fund experience and Employee BenefitsCertificate in management NQF Level 6 (120 Credits)Advanced MS Office skills, including Excel, accounting, investments, people management, operational processes, and process mapping.Employment Equity The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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