Academic And Student Experience Manager

Department: Customer Experience and Campus Operations
Number of Positions: 1
Location - Town / City: Nelson Mandela Bay
Location - Province: Eastern Cape
Location - Country: South Africa
Minimum Education Level: Honours Degree | Postgraduate Diploma
Job Category: Education
Job Advert Summary:
Eduvos is looking to hire the services of an Academic and Student Experience Manager at our Nelson Mandela Bay campus on a full-time basis.
Position Type:
PermanentThe Position:
To ensure a positive student experience on a campus outside the classroom to ensure that a student is successful in his/her learning and teaching journeyExperience:
Minimum three years of managerial experience in an academic environmentAt least five years of service or customer management experience, preferably in a higher education environmentDuties and Responsibilities:
Responsibilities: As the Academic and Student Experience Manager, you will be primarily responsible for the following:
A) Student retention - implemented student experience journey (social events, governance, physical and emotional wellness, academic support)
Orientation, onboarding, and inductionCommunicationContract managementFacilities and venue complianceSupport faculty delivery on campus – facilitating lecturer evaluations/student feedbackSponsor engagementAcademic support programsWellness programsEmployability and work readinessB) Student resource enablement
C) Student compliance with institutional policies
D) Events management (e.g., graduation event management, career fairs)
E) Facilitate campus disciplinary process / Chair of student disciplinary committee (incl. inquiries)
F) Management
G) Leadership
H) Internal and external stakeholder engagement and management/collaboration
Functional and Behavioral Competencies:
Functional competencies: MS OfficeExposure to / experience with systemsProject management skillsCase management and other systemsSLA management skills / matrix management skillsBehavioral competencies: Initiative and responsibilityPeople leadership and developmentRelations and networkingInfluencingEffective communication (verbal and written)Analysis and judgment / problem-solvingSystematic approach (planning and organizing)Steadiness (emotional tenacity)

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