Technical & Services - Parts and / or Services
Position TitleContractContractual HoursFull-time
Summary Statement:
The purpose of this position is to ensure the quality and timeous performance of technical work carried out by workshop-based technicians / mechanics and assistants.
ProfileKey Performance Areas:
To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:
Meeting set targets in terms of technical work to be carried out: services, rework and PDI inspections.Overall responsibility to manage the team reporting to this position, including continuous technical assistance / coaching and on-the-job training to all technical team members; ensuring quality of service; optimum response time; evaluation of technicians' training needs; performing quality checks; ensuring required turn-around times; supervising quality and completion of appropriate apprentice modules.Sound financial management of the team in line with budget and department strategic objectives.Ensure OHSACT requirements are met on own and customer premises and that all regulations are adhered to.Drive customer service excellence by building and developing strong, loyal relationships with internal and external customers; ensuring timeous feedback and communication; meeting internal and external CSI targets.Ensure team contributions are focused to grow the department in line with company requirements.Operational innovation.Job LocationAfrica, South Africa
Location11 Gross Street, Tunney Industrial Estate, Elandsfontein, Germiston
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