Workshop Coordinator

DescriptionOur client in the Wholesale industry is currently looking to employ a Workshop Coordinator based in Johannesburg (City Deep).A wonderful career opportunity awaits you!Requirements:Matric with Mathematics.A technical qualification, such as N4 Electrical or similar, is required for a solid technical understanding.Strong mechanical background.Strong customer service orientation.High level of computer literacy.Sales ability.Ability to manage client expectations effectively.Capability to prioritize and balance scheduled jobs with breakdowns.Responsibilities and expectations but not limited to:Task Management:Take ownership of the daily tasks in the workshop/service department.Distribute tasks among workshop technicians to ensure timely and efficient completion of repairs, installations, and commissioning.Routinely assess the workload and prioritize tasks based on urgency and technician capability.Service Coordination:Monitor the services being provided and stay updated on any changes introduced or discontinued by suppliers.Evaluate service quality and identify areas for improvement.Resolve issues related to the delivery of services.Client Interaction:Answer phone calls and emails promptly.Maintain and track client service records.Build and manage client relations to ensure trust and satisfaction.Provide quotations to customers by identifying components for repair, service, and parts inquiries.Handle breakdown notifications and ensure timely and effective communication with clients and representatives.Team Collaboration:Work closely with spare parts, proposal, logistics, sales, and other departments to ensure coordinated activities and timely, accurate responses.Coordinate after-hour calls and schedules with technicians.Communicate technician job-related issues with relevant stakeholders.Administrative Duties:Control the technician job card process, from creation to closure.Ensure technicians remain productive and that their hours are traceable.Manage stock movements of parts on Unity and issue parts on the Portal (integrate).Generate timely reports on technician productivity.
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