The bustling City of Johannesburg, deemed as the land of opportunity. It has over the decades attracted various businesses such my Client of which I have been recently working with positive momentum. They have extended an opportunity for a Workforce Management Integration Consultant to join their team in Johannesburg.This hybrid role will involve a blend of remote work and on-site visits. As a Workforce Management Integration Consultant, you will be pivotal in analyzing, designing, configuring, and implementing workforce management solutions for our clients. You will also provide after-sales support, assist in pre-sales activities, and mentor fellow consultants.Key Responsibilities:Design & Planning:Analyze and configure WFM systems according to customer requirements.Develop new business and system processes, including creating Technical and Functional Design documents.Provide guidance on best practices, industry standards, and compliance.Craft solutions for complex requirements and engage with IT on security needs.System Integration:Liaise with customer's third-party vendors for seamless integration.Facilitate and test integration processes.Training & Delivery:Conduct end-user training for clients and support internal training needs.Assist in project planning and contribute to project post-mortem meetings.Work with Project Managers to ensure project success and handovers.After-Sales Support:Offer comprehensive system support both on-site and remotely.Manage service calls and resolve issues using the UKG global support system.Provide root cause analysis as required.Core Responsibilities:Continuously learn and stay updated on UKG products and integrations.Utilize online resources and forums to solve technical queries.Collaborate effectively with clients and co-workers, aiming for excellence.Qualifications, Experience, & Skills:Essential:Matric or National Certificate Level 4.+5 years' experience in system integration and networking.Proficiency in MS Office Suite, Windows Server, SQL, and troubleshooting.Experience in implementing or supporting enterprise software and hardware.Strong customer relations and time management skills.Advantageous:Tertiary IT qualification (Certificate/Diploma/Degree).Certifications in Dell Boomi, Cloud technologies, or Microsoft.Experience with time and labour management systems, 3-tier web-based technology, SQL Reporting, and Cloud platforms (AWS, Azure, GCP).Familiarity with Workforce Dimensions, Java Scripting, and Business Intelligence reporting.Added Requirements:Willingness to travel locally and internationally.Own vehicle and valid driver's license.Soft Competencies:Excellent communication and customer focus skills.Commitment to continuous learning and team success.Effective time management and compliance with policies.If you are a proactive and skilled professional looking to join a dynamic team in a fast-paced environment with a passion for workforce management solutions, send your application now and potentially be a step closer to achieving your career aspirations and goals!
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