Job DescriptionWho we are is because of our people. We invest in them because they make us better. We value our people, putting our customer's first, working fast and smart and doing the right thing. TFG is a diverse, multi- faceted retail lifestyle group, woven into the lives of millions. We exist to genuinely be a part of our customer's lives and we are passionate about inspiring our customers to live their best lives. Our vision is to create the most remarkable omnichannel experiences for our customers.WFM department & HR Analytics we are part on the shared services I HR, we look after all stores employees of all TFG group brands, Distribution centres, Financial Services and the bash team.A Workforce Management Real Time Analyst is accountable to interpret, analyze and assess the workforce processes and metrics for Operations in short term to real time basis. WFM RTA is responsible on hands on and real time suggesting, implementing, and monitoring a range of human resource initiatives to support and achieve the desired business outcomes.Key ResponsibilitiesResponsible for a multiple portfolio of store staff short term and real time scheduling needs, clocks and business requirements monitoring and in which the incumbent needs to manages and checks that stores receive optimal and efficient staff schedules in line with cost and budgets and customer experience/retail operational requirements, constantly communicate with the business managers and update the schedules for short term people and business needs changes.Reporting – Unpaid Grace impact on employees pay, OT1.5, OT2 & OT2TAFW impact on the business on a weekly basis to identify problems stores, areas, regions or brands | Budget VS Cost VS Actuals weekly. Timesheets – real time reporting, UAR and Schedule Adherence.Schedules – inputs to scheduling (trading hours, skills, keyholders) & trends identified which will need to be provided to WFM Scheduling Analyst Feedback – provide feedback to WFM Analyst based on findings Provides line manager/user support and query management related to WFM in real timeSystems Support and maintenance – Real Time and Monitoring incident logging and product support calls and managing background jobs (adding/creating jobs for stores automated processes, checking systems parameters)Responsible for real time reporting/monitoring and tracking of WFM compliance, Real time and short-term adherence and trends analysis.WFM's first response team in real time and monitoring stores clocksQualifications And ExperienceA relevant tertiary qualification in Math, BSC, Bcom Stats or IT Minimum of 1 + years' experience in a similar role WFM (scheduling, forecasting & real time)MS office - Database analysis and problem solving Aspect (Alvaria) , Genesis, Day force, Kronos, Total IX.SkillsReview and Reporting Managing Change Business Case Contribution Business Process Modeling (BPM) Enterprise Readiness Assessment Perform Gap Analysis Human resources systems and tools Presentation Creation Spreadsheet Expertise Employee Relations Learning Solutions Development BehavioursApplies market and business insights in order to drive organisational objectives Effectively works with others to achieve shared goals Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation Understands and navigates dynamics created by processes, systems, and people Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment Interprets and simplifies complex and contradictory information when resolving organisational problemsSets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable resultsPreference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
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