About the job WFM Integration ConsultantMatricAt least 5 - 10 years experience in system integration and networkingPC application software experience (MS Office Suite)Extensive experience implementing or supporting enterprise software applications and hardware used in web environmentsPreparing functional and technical solution design documents and Configuring and delivering the solution to the customerExperience with requirement gathering solution design and implementationMicrosoft operating systems and SQL database systems experienceAdvantageous Qualifications:Tertiary IT qualification (Certificate / Diploma / Degree)Dell Boomi (Certification)Microsoft certifications (Operational systems and database)Advantageous Knowledge:Time and Labour management system experienceDell Boomi integration experience (UKG, HRIS and other 3rd party systems integration)Experience in 3-tier web-based technologySQL Reporting and IntegrationCloud Technology Experience (AWS, Azure, GCP)Database Administration and Development (SQL and Oracle)Business Intelligence reportingKnowledge of Cloud computingUnderstanding of Labour Management systemsSQL Reporting servicesVisual StudioOracleWorkforce DimensionsDell BoomiKnowledge of Mobile technologyExcellent customer relations skillsSoft skills associated with effective customer communications and account managementAbility to coordinate and organize / multi-tasks to achieve training visionSQLTroubleshooting skills and incident managementOther requirementsMust be willing to travel, locally and internationally to customer sitesMust have own vehicle and drivers licenseResponsibilities:Understand the WFM blueprint and configure the system and its integration according to the customers requirementsDesign new business and system processesDefine and guide customers on business processes and policiesCreate Technical and Functional design documentsFacilitate the population of the blueprintConsult with and advise customers on best practice, industry standards and legislation complianceSolution craft complex requirementsEngage with IT regarding any security related requirementsIntegrate WFM systems with customers systems:Liaise directly with customers 3rd party vendors (e.g., payroll system, master data and HR) where necessary to for effective integrationFacilitate integration testingConduct Training for WFM customers and Internal requirementsConduct end user training with clients superusersAssist Project Management department with Project approach and planningParticipate and contribute to project post-mortem meetingsWork alongside Project Manager to ensure successful project closure and hand overProvide end to end system support to clients (on-site and remote)Attend to assigned service calls promptly for optimum resolutionUse the UKG global support system to log and resolve complex product issuesProvide Help Desk supportProvide root cause analysis upon customers requestConstantly and proactively Learn about and understand the entire UKG integration product lineUse the UKG On-line library as a source of technical informationUse the Product Forums to log questions and receive responses from other Consultants and UKG Reps around the worldStay abreast of changes that occur in UKG day-to-day businessSolid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal directionAbility to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excel
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