Position OutputsDrive Services Growth by executing the BWE Aftermarket Strategy specific to the UC & GET major classUtilise CAT Tools to monitor and report wear patterns on Bucket, Bowls and UndercarriageGenerate and prioritise regional leads through the PSE platformsUtilization of Caterpillar GET & UC CWMS reports to compile a Wear Parts demand plan and manage regional inventory in collaboration with Parts Department(s)Identify opportunities to demonstrate value to the customer through sustainable partnerships (CVAs) and product performance throughout its life cycleConduct a Competitive landscape analysis and develop counter measures to minimise lost salesLeverage on FBP partnership to accelerate GET market share growthDevelopment of the regional marketing campaigns and ensure alignment with the Marketing CoE standardsEnsure Wear parts Aftersales Process effectiveness improvement through BBSAccountable for development and performance management of self.Identify training needs, training material for BWE and Customer'sPerform machines inspections utilising the CTS/BucketPro instrumentsDevelop Regional machine population and wear parts Heat MapsGenerate a regional sales funnel through the following enablers:Utilising internal systems (OLGA, Salesforce, CAT BCS, PSCS, etc.) and processes to increase leads.Driving mining Sales Execution discipline in region: Implement and drive mining Aftersales PSEs (Priority Sales Events) and Customer Value Agreements (CVAs)Generate a regional wear parts forecastConduct Bone analysis, identify root causes of failure and recommend solutions to customersCustomer Relationship ManagementBe a trusted advisor to the customer through planned cadences and relationshipMinimum Required QualificationQualified Artisan (Earth Moving Equipment Mechanic or equivalent).Microsoft Office Proficient (Outlook, Word, Excel, PowerPoint).OLGA & Salesforce Experience will be an advantage.Minimum Required Experience8 to 10 years in earthmoving environment / mining / construction5 years cross discipline experience (Service or Parts and Product support)Some experience dealing with OEMsAdvanced computer experienceAdvanced Product knowledge in Major Classes (UC/GET)Understanding of Tribology (wear and materials)
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