We have an exciting opportunity for a Warranty Controller. The purpose of this role is to collate and coordinate the warranty management process by working closely with technical experts and supply chain teams to ensure efficient claim resolution and contribute to optimal operational performance.
Job Description: As our Warranty Controller, some of your responsibilities will include but are not limited to:
Safety and Health:Follow Safety & Health principles during team interactions, taking personal responsibility for safety, acting as a role model, and supporting an environment for team members to challenge unsafe behaviours.Report any deficiencies, unsafe workplaces, and unsafe acts observed.Active participation in SLAMs, HPHs, relevant Risk Assessments, and close-out of Safety Actions.Performance and Delivery:Work alongside technically skilled individuals such as Planners, Reliability Engineers, Technical Expediters, and commercial experts in the Supply Chain to ensure successful claim generation, processing, and resolution, minimising rejections and cancellations.Collaborate effectively with skilled professionals to optimise the warranty management process for maximum success.Identify system, process, and personnel barriers to achieving optimal yield; articulate these challenges clearly and concisely to management for prompt intervention and resolution.Influence improvements by collaborating with peers and senior professionals in areas that hinder optimum warranty yield.Process daily claims generated by the Maintenance department at Kolomela and Sishen.Submit maintenance claims to Supply Chain or cancel only if there is 100% certainty.Continuously monitor submitted claims and coordinate closure to support successful compensation and claim reimbursement.Support discipline planning when required to assure warranty conditions are accurately captured in the material master or during claim generation.The Work: Key Outputs and Accountabilities:Deliver monthly warranty performance reports, emphasising key actions and accountabilities to optimise warranty yield.Actively work towards the following KPIs:Reduce Cancelled claims to decrease to less than 10% of claims generated.Reduce Rejected claims to trend downwards to less than 5% of claims generated.Achieve successful recovery of 95% of claims submitted to suppliers for compensation.Monitor and review the Work Management process and provide feedback for improvement.Compliance:Adhere to Anglo American requirements related to process governance in the area of responsibility.Qualifications: Grade 12/N3 TechnicalN4 Engineering/Supply Chain Studies (NQF5)Relevant Technical/Quality or Supply Chain CertificationSA Drivers LicenceTrade test certificate in an Engineering discipline (NQF4) (advantageous)Technical Knowledge: 5 Years' experience in a mining/plant/engineering/supply chain environment.Strong understanding of the principles of how operational processes are classified according to the Operating Model.Real-time problem-solving tools and techniques.Basic financial metrics.Operational Risk management techniques and critical controls.Safety, health and environment, legislative, statutory, and regulatory requirements.Basic to intermediate knowledge of Defect Elimination.Intermediate to extensive knowledge of SAP or ERP.Microsoft software, primarily PowerPoint, Excel, Word, and Outlook.Who we are: Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine.
How to apply: To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.
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