Vip Senior Consultant

The incumbent in this role is responsible for efficiently managing the travel booking process to ensure cost-effective and high-quality travel services for our client Travel Services.Key responsibilities include:Reissuing tickets, reservations, and refundsDemonstrating general travel knowledgeUtilizing relevant GDS or OBTIssuing domestic and international reservationsCalculating round-the-world faresMentoring junior consultantsContinuous training for knowledge improvementAdapting to new in-house systemQUALITY CONTROL (QC) & RESERVATIONSMinimizing QC rejectionsConcluding multi-sector/round-the-world reservations accuratelyManaging Dashboards, TRFs, and QsPOLICIES AND PROCEDURESAdhering to all client policies/proceduresImplementing paperless proceduresFollowing our client Standard Operating Procedures/manualBeing ISO CompliantPREFERRED PARTNERS AND CLIENT'S PROFILESUpdating all traveler profilesCharging fees correctly at ticketing timeEnsuring invoicing and referral bookings are accurateManaging ECC charges promptlyIssuing vouchers correctly and promptlyCLIENT SATISFACTION AND RELATIONSHIPSUnderstanding and adhering to clients travel policiesProviding solutions to problemsOffering client-centric serviceBuilding strong relationships with clientsAddressing client complaints promptlyMeeting client turnaround timesINTER-DEPARTMENTAL BUSINESS RELATIONSHIPSParticipating in company meetings, functions, and team-building activitiesDeveloping relationships within our clientNetworking at industry-related eventsBeing a team playerEDUCATIONAL REQUIREMENTSMatric QualificationTravel DiplomaEXPERIENCE IN YEARSMinimum 5 years experience with at least 2 in a senior role in a similar organizationProficiency in AmadeusKNOWLEDGECompleting various courses related to fares, ticketing, customer service, geographical knowledge, Visa knowledge, Amadeus, SAM and AGM, and in-house system training.