The (VLO) is responsible for the day-to-day management, monitoring, inspecting, and proposing measures to improve the ATM channel`s performance, processes, and products to meet established standards.
Key duties and responsibilities: Creation of MIS on daily basis; ATM uptime, trouble shooting, remedial measures.
Quality control; measuring customer satisfaction by analysing the complaints and taking remedial measures.
Handle client escalations and work with internal and client teams and resolve within short time frames, preferable within sunset.
Ensure the ATM Availability is achieved daily and come up with solutions to address repeat/chronic ATM failures.
Have a documented month end plan to ensure service levels are high.
Preparing and implementing quality assurance policies and procedures.
Performing routine inspections and quality tests.
Identifying and resolving workflow and production issues.
Ensuring that standards and safety regulations are observed.
Addressing and discussing issues and proposed solutions with superiors.
Documenting quality assurance activities and creating audit reports.
Making recommendations for improvement.
Creating training materials and operating manuals.
Stake holder management Accountable for vendor management and deliverables.
This can include services, licensing, validating the invoices, and vendor management activities.
Manage and track overtime, ensure vendor staff rosters are in place to reduce /eliminate overtime.
Manage the flow of work including projects & production fixes assigned to the ATM channel in accordance with established timelines, budget, quality standards, and/or contractual requirements.
Process, Risk, Regulatory & Compliance Skills and Competencies: Process Discipline Risk Management Critical Thinking & Sound judgement Communication Skills Client Focus Learning Agility Qualifications and Experience: Matric (Grade 12) Degree in supply chain management Experience in resolving ATM escalations.
5 + years experience in Cash and ATMs Experience in ATM Monitoring & vendor liaison Clear criminal and credit record Contactable via own mobile phone Valid drivers license and own vehicle Must have Office Suite experience Word, Excel, MS Project, PowerPoint Travel will be required from time to time Shift work will be require Remuneration: R25,000.00 to R30,000.00 gross per month.
R5,000.00 petrol allowance.
R1,500.00 airtime allowance.
