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Overview
A Panel Beating Company is looking for a Vehicle BodyShop Estimator. The candidate will play a crucial role in our long standing commitment to excellence by assessing vehicle damage, preparing accurate repair estimates, and ensuring a smooth repair process. They will work with customers, insurance companies, and other stakeholders to ensure that all necessary repairs are identified, quoted and authorised in a timely and efficient manner. The candidate must have a strong understanding of the collision repair process, outstanding customer service skills, and a desire to go an extra mile to get things done.
Minimum Requirements
Be able to conduct comprehensive assessments of vehicle damage and identify all necessary repairs.
Provide detailed and accurate estimates for all required repairs, including parts and labour costs.
Maintain accurate records of all estimates, repairs, and other relevant information.
Provide exceptional customer service throughout the repair process, keeping customers informed and addressing any concerns or issues that may arise.
Collaborate with other team members, including technicians, to ensure that repairs are completed to the highest standards.
Must have own transport.
An advantage if you have used Abuntex & Dr Smash system.
The ability to perform well under stressful situations is a necessary requirement for this position.
Key Responsibilities
Serve as the main point of contact for the customer throughout the repair process.
Build and maintain strong relationships with customers, insurance companies and team members through effective communication.
Inspect and assess vehicle damage to determine the necessary repair cost.
Evaluate the cost between repair or replace of damaged parts.
Maintain customer satisfaction scores according to company standards.
Experience
Frontline experience in the motor body repair industry (Estimator).
An advantage if you have used Abuntex & Dr Smash system (Essential).
Basic understanding of the process authorisations, supplementary and final costing.
Basic knowledge of the repair and painting process.
Strong organisational skills, able to multi-task and is self-motivated.
Ability to work in a fast-paced environment.
Audatex networking platform.
Team Management System.
MS Word, Excel, Outlook.
Additional Requests and Follow Ups
Inventories on vehicles booked in for repairs.
Quality control on completed vehicles.
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