Job Description:
We are looking to recruit a UX Researcher to join the product design team.
Job Purpose:
To research UX best practices, competitors, and user needs. Conduct user testing and analyze data to inform the design process. Manage content for certain projects/areas.
Job Objectives:
Support the product design team in delivering digital touchpoint experiences that our customers engage with.
Assist in developing customer journey strategies that consistently improve the customer experience for Absa CIB and drive a customer-centric culture throughout the business.
Research UX best practices across both competitors and user needs requirements.
Analyze CX and UX data to inform our UX design process.
Collaborate with stakeholders and design team members.
Minimum Requirements:
Job Related Knowledge:
Essential:
User testing research and usability testing (applied).
Analyzed research findings for a better understanding of user insight (applied).
Good understanding of analytics and the UX design process (applied).
Good understanding of what motivates a customer (applied).
Desirable:
Previous UX research (banking advantageous).
Job Related Skills:
Analytical thinking: ability to read user and market research findings using logical and scientific reasoning (competent).
Written and verbal communication (competent).
Ability to conduct research (competent).
Attention to detail (competent).
Time management skills (competent).
Job Experience:
Essential: Minimum of 2 years' experience in market research.
Desirable: 3 years' experience in market research.
Education:
Bachelor's Degree/Diploma in media, marketing, research, digital marketing (or relevant discipline).
Essential Competencies:
Deciding and Initiating Action.
Working with People.
Writing and Reporting.
Presenting and Communicating Information.
Analyzing.
Learning and Researching.
Planning and Organizing.
Adapting and Responding to Change.
To apply, please send your CV to ******.
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