Discovery Institute of Training
LMS Administrator
Sandton - Hybrid
About Discovery
Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key purpose
The vacancy is for a Learner Management Administrator, who will be required to provide Learning management system (LMS) training and support to the Discovery Institute of Training and provide system to support to our clients.
Key outputs
All work must be done accurately, comprehensively and to an acceptable quality.
Administer training records and courses in the LMS system.
Manages community areas within the LMS including, but not limited to, functionality, appearance, training, and settings.
Load and maintain training interventions, pathways and deals with the routine and daily operation, use, and configuration of the LMS.
Create user logins as needed and assigns user permissions.
Create and maintain user structures including the creation of user groups and learning tools.
Manages course enrolment and progress tracking.
Troubleshooting for users relating to log in, and content accessibility.
Review and monitor system performance and raise risks where required.
Provide technical support, training, and customer service to all LMS users where required.
Manage the input of training data transfer to the LMS system.
Produce correspondence and documents to maintain records, spreadsheets, and databases.
Provide relevant information to individuals and groups and to ensure that good standards are maintained in all communications.
Configuration and documentation of the LMS Reporting environment.
Providing support to course designers with multimedia storage, course cloning, copying, backing, retrieving and setup processes within the LMS.
Providing users with advice and solutions on how to get the most from the LMS and solving any queries related thereto.
Providing system users with positive feedback to their problems and striving to help system users become more confident using the system.
Work in conjunction with a team to resolve Incidents and/or Service Requests
Conduct LMS presentation sessions to various target audiences on the features, navigation, and user ability of the LMS.
Onboarding and reviewing of user profiles on the LMS.
Ensuring all Standard operating procedure documents are adhered to, maintained and up to date.
Ongoing research on trends, technologies within your field.
Competencies
Accountability
Tolerance for stress
Sense of urgency
Assertive and driven.
Problem solving ability.
Good interpersonal skills
Accuracy and attention to detail
Applying expertise and technology
Able to work independently.
Internally motivated
Project management
Professionalism regarding time, costs, and deadlines
Good knowledge of current trends, technologies, and a strong ability to apply that expertise in your work.
Intrinsic drive to want to learn more and grow within your field.
Email and telephonic etiquette
Requirements
1 - 2 years working experience as a LMS Administrator
Excellent written and verbal communication skills
Advanced Excel and Word skills
Matric
Relevant diploma or degree
EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.