Minimum 4 years in User Experience role (Portfolio to be provided)A relevant design or IT related degree or formal qualification would be advantageousExperience conducting user research to inform solutions (User interviews, Heuristic evaluation, audits, desktop research)Experience in prototyping, wire framing and designing solutions and interfaces (Experience in Sketch is advantageous)Experience in creating of personas and experience mapsPresentation and workshopping skillsExperience in planning, designing and conducting user/usability testing sessions and consolidation of feedbackThe ability to conceptualize with, and articulate innovative solutions to stakeholdersThe ability to work with tight deadlinesResponsibilities:Create solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.Control expenditure and identify process improvements to contain and reduce costs.Interpret and translate business requirements, user needs and technical constraints into screen flow experiences that are efficient, effective, and easy to use.Apply design thinking rationale when following a design approach using industry research and trends to encourage a user-centred design culture.Develop, encourage and nurture collaborative relationships across area of specialisationDisplay and encourage an appreciation of teamwork and inclusivity.Participate in planned activities that are appropriate for own development.Compile reports that track progress and guide business to make informed decisions.Ensure development and continuous value add improvement to operational processes.Manages risks in own area of responsibility.Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
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