Uhip Records And Data Administrator

Date Posted: 10/15/2024
Req ID: 40130
Faculty/Division: VP & Provost
Department: Centre for International Experience
Campus: St. George (Downtown Toronto)
Position Number: 00056845
Description: About us:
The University is a global leader in research and teaching. We provide diverse and extensive areas of study organized around intimate learning communities, creating an exceptional learning environment for our students. The University is committed to providing an enriching student experience to all its students.

Student Life strives to provide all students with opportunities to actively participate in learning, effectively manage their experience and wellbeing, find connections, community, and friendship, encounter new ways of thinking, learning, and being in the world, and experience leadership, independence, and success.

The Centre for International Experience (CIE), within the Division of Student Life and the Office of Vice President International, provides students opportunities to expand their learning into the global arena. CIE enables students to gain a global advantage and works with students, academic units, and local and global community to create sustainable and diverse learning abroad experiences that incorporate study, research, and professional opportunities. We partner with faculties and services to enable students new to Canada to maximize their time at U of T to meet their goals and aspirations on graduation. Finally, we work to build global learning opportunities on campus through curricular, co-curricular, and experiential means.

Your opportunity:
The UHIP Records and Data Administrator will provide operational oversight of the various backend systems used to administer the University Health Insurance Plan (UHIP) by the Centre for International Experience. Reporting to the Assistant Director, International Student Services, the UHIP Records and Data Administrator ensures the maintenance of student UHIP records, databases, and data transfers by overseeing the data collection and analysis processes, creating and updating student records, and verifying and reconciling data errors. The Administrator supports the UHIP team with gathering statistical data on operational outputs, preparing reports and visualizations, employing standard operational procedures, and creating training guides for UHIP staff. The incumbent is the first point of contact for any student record-related enquiries and, in consultation with the Assistant Director, advises and leads on record management best practices and procedures. The incumbent provides operational support to the Assistant Director and UHIP team by liaising with internal and external contacts to troubleshoot and resolve data-related technical issues and responds to systems requests in a timely fashion. The incumbent will also perform data checks by comparing a variety of enrollment reports.

Your responsibilities will include: Producing complex statistical and/or financial reportsMonitoring system functionality and preparing standard reportsConducting detailed data analysis to inform management decision-makingCreating and updating student recordsRunning queries to gather dataVerifying and reconciling data errorsFacilitating educational workshops and seminarsAdvising students on program and/or course matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual's backgroundEssential Qualifications: Bachelor's Degree in a relevant discipline or an equivalent combination of education and experience.Minimum of 3 years of related experience in supporting back-end systems and servers for student data management systems is required.Of the 3 years related experience, a minimum of 3 years demonstrated experience in database records administration for a student service such as university health insurance or equivalent is required.Of the 3 years related experience, a minimum of 3 years demonstrated experience identifying and resolving systemic data integrity issues and working with multiple student management systems stakeholders is required.Proven experience generating reports and data requests from multiple data management systems, integrating the data within other systems deployed by UofT, and creating data visualizations required.Demonstrable experience troubleshooting and advising management on process efficiencies and efficient coordination of operations required.Demonstrated knowledge of multi-campus international student support services and international student experience from the Student Life lens required.Demonstrable experience advising on and documenting standard operating procedures is required.Demonstrable experience maintaining a file retention program is required.Demonstrated advanced skills with Excel, Tableau, Azure, Power-Bi, Word, PowerPoint, Microsoft Forms, ROSI/ACORN (or equivalent student data systems), SharePoint, and data privacy required.Understanding of and experience updating relational databases.Experience writing and updating SQL to query large data sets.Techniques for detecting and addressing data quality issues.Excellent communication, teamwork, and intercultural skills required.Proven experience in working in flexible environments and in dealing with uncertainty is required.Demonstrated high level of accuracy is required.Knowledge of international student transitions into international higher education landscapes required.High levels of attention to detail, problem-solving, and quality control required.Exceptional time management skills and demonstrable experience responding to and resolving time-sensitive requests is required.Demonstrable experience following rules and procedural processes related to FIPPA required.To be successful in this role you will be: ApproachableDiplomaticProactiveTeam playerClosing Date: 10/28/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 12 -- $79,874, with an annual step progression to a maximum of $102,147. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Blythe Campbell
Lived Experience Statement:
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity Statement:The University of Toronto embraces diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity, and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
Accessibility Statement:The University strives to be an equitable and inclusive community and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment, and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact ******.

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