Tswana Speaking Customer Service AdvisorOur client based in Century City is seeking a Tswana Speaking Customer Service Advisor.The key objective of the role is to identify and understand customer needs, delivering first-class customer service to increase the profitability of the business while remaining committed to treating customers fairly. This role involves speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries.Experience:Minimum of 12 months unbroken inbound call centre experienceExperience in healthcare, insurance, financial, or administration industry and knowledge of relevant legislative environment is highly desirableRequirements:Passed Grade 12Fluent in Tswana (Read, Write, Speak)Proficient in MS Office Suite applicationsClear Criminal RecordAvailable immediatelyFixed Term ContractOwn transport (Advantage)Key Responsibilities:Answer calls and respond to customer requestsProvide customers with product and service informationIdentify, research, and resolve customer issues using the in-house operating systemComplete call logs and reportsAssist irate members and escalate when required to senior agents/team leaderMaintain productivity levels and quality standardsPerform daily administrative functions and accurately capture required information in various CRM systemsAdhere to and support company policies and practicesEnsure that cases are reviewed and actionedMonitor Average Handling Time in line with standardsAdhere to work schedule and monitor workflowEnsure SLA compliance and timely case completionMaintain customer quality according to set standards and business processesEnsure full compliance with business processes, legislation, and standard operating proceduresCommunicate effectively with all levels in an organization (verbal and written)Be solution-drivenExhibit excellent problem-solving and accuracy skillsBe a self-starter, motivated, and able to work independentlyOperate confidently in a dynamic environmentDemonstrate flexibility and agilityAdapt to different situations as they ariseWork effectively in a team environmentPrioritize deliverables and workload accordinglySalary and Working Hours:The salary is R9000Monday to Friday, 08:00 to 17:00Office Location:Century CityApplication Process:Should you wish to apply for the position, please apply directly via this job board, ensuring that you quote reference number L5755W9R in the subject heading or email body.Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, if you do not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Your CV will be kept on our database for us to contact you regarding future vacancies. If you do not wish for us to keep your CV for any other positions, please email ******.
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