Motor Claims Relationship Manager: HCV & Farm Implements (JG8)Location: Cape Town, Western Cape, ZA
This career opportunity is available at Santam for the Motor Assessing Department as a Motor Claims Relationship Manager: HCV & Farm Implements, who will be based in Cape Town.
CRM PRINCIPAL ACCOUNTABILITIESManagement and control of Motor Body Repairers' KPI'sSupport Assessing teamManage and handle complaintsExcellent complaints handling and report writingSound knowledge of Smart Repair TechnologyRepair versus replace methodologyApplication of below business standards:Normalise Cost Ratio (NCR)Average Repair Cost (ARC)ARC plus Ancillary Cost (ACPC)Utilisation of alternative and green partsAdditional cost after FRCManagement of MBR/Santam systems as below:AbuntexQapter ConnectRPMParts Procurement SystemsPartSmartInitiate, lead and manage Supplier Performance Measurement meetings as per scheduleQUALIFICATIONS AND EXPERIENCEAt least 5 years Motor Assessing ExperienceMinimum of 2 years' experience in Heavy Commercial Vehicle and farming implementsAbuntex CertifiedClaims Centre experienceSantam System knowledgeTechnical QualificationKNOWLEDGE AND SKILLSWorks independentlyStrong negotiation skillsGood understanding and application of service level agreementsTime managementStrategic influence and thinkingStrong relationship, negotiation and networking skillsAbility to influenceMust be flexibleMust be able to adapt to changeAbility to function in a high-pressure environmentPERSONAL ATTRIBUTESResults drivenExcellent communication skills, written and verbalExcellent decision-making abilityLeading and supervisingGood organizational skillsFlexible and adaptableClient service focusCultivates innovationAnalytical thinkingInfluentialSound business acumenCoaching and developmentABOUT THE COMPANYSantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format at www.santam.co.za / careers and apply online. Should you be aware of a qualified individual, please pass this vacancy on to them.
Please note this appointment will be made in line with the Santam Employment Equity strategy. People with disabilities are welcome to apply.
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