&Beyond is built almost entirely on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose '&Beyonders' very carefully - they are the strength and the future of this company.Key OutputsCreative and out of the box planning and designing of leisure FIT tailor-made itinerariesManaging the reservations process including handling of bookings from quote to finalising, including invoicing and travel documentsEnsuring turn around times are strictly adhered to according to standard operating practicesProactive selling of products and services ensuring the best possible itinerary for the guestsConstant, consistent interaction and clear communication with colleagues, agents, operators, guests, and suppliersUpholding the values of &Beyond: Care of the people, Care of land, and Care of the wildlifeKnowledge RequiredGood understanding of delivering excellent service to agents/guestsAn in-depth knowledge of Tourplan or a similar booking systemAn in-depth knowledge of WETUAn in-depth geographical, logistical and product knowledge of South, Southern and East AfricaA willingness and aptitude to learnFluent in both verbal and written Spanish, preferably South American SpanishSkills RequiredCommunication skills and an excellent command of the English language (spoken and written)Fluent in both verbal and written Spanish, preferably South American SpanishTime & desk management including working in an orderly focused mannerThe ability to work under pressure and show initiativeUnderstanding of the travel industry - inbound Tour Operating specifically would be preferableAttention to detailElaborating in writing explanations or descriptionsExceptionally client/guest focusedMust be computer literate and have an in-depth knowledge of Word and ExcelCalm and professional manner of servicing agents/guestsAn independent, curious and 'can do it' natureExperience RequiredMust have at least 3 - 5 or more years inbound tour operating experienceExtensive DMC knowledge of at least 2 of the 3 regions that we work i.e. South Africa, Southern Africa or East AfricaThe successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.
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