Kendrick Recruitment has a new vacancy for a Spanish Speaking Travel Consultant to be part of a well known, luxury hospitality group with lodges across South Africa.
KEY OUTPUTS:
Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
Ensuring turn around times are strictly adhered to according to standard operating practices
Proactive selling of products and services ensuring the best possible itinerary for the guests
Constant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliers
KNOWLEDGE REQUIRED:
Good understanding of delivering excellent service to agents/guests
An in-depth knowledge of Tourplan or a similar booking system
An in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East Africa
A willingness and aptitude to learn
SKILLS REQUIRED:
Communication skills and an excellent command of the English language (spoken and written)
Communication skills and an excellent command of the Spanish language (spoken, written and translation)
Time & desk management including working in an orderly focused manner
The ability to work under pressure and show initiative
Understanding of the travel industry - inbound Tour Operating specifically would be preferable
Attention to detail
Elaborating in writing explanations or descriptions
Exceptionally client/guest focused
Must be computer literate and have an in-depth knowledge of Word and Excel
Calm and professional manner of servicing agents/guests
An independent, curious and "can do it" nature
EXPERIENCE REQUIRED:
Must have at least 3 - 5 or more years inbound tour operating experience
Must have at least 3 - 5 or more years in travel consulting
Tourplan experience is an advantage
The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.
If you meet the above requirements and would like to apply, please send your updated CV in Word format including a profile picture, salary expecation & notice period and all available written references... Good Luck!