Travel Consultant - Fixed Term ContractBusiness Unit: Discovery BankFunction: Client ServiceAbout DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.About Discovery BankDiscovery's intention is to expand our business model into banking and to establish a brilliant, innovative full-service retail bank in South Africa. We have recently received our banking licence and are now registered as Discovery Bank.We are looking for smart, energetic, experienced and dynamic achievers who take initiative and ownership, are passionate about dazzling clients, and who thrive on constant challenges and high-speed change to join us on this journey.We welcome inspired, positive and committed people to apply for jobs in Discovery Bank where you will be liberated to realise your full potential.Key Outcomes may include but are not limited to:The Travel Consultant is responsible for creating an exceptional travel experience using our innovative travel platform, Vitality Travel, by promoting and booking travel arrangements for our high-net-worth clients while addressing client unique needs and requirements.Areas of responsibility may include but are not limited to:Complete bookings through the defined online booking system (e.g., AGM and Travel IT), fulfilling package bookings through tour operators and/or ability to self-package deals.Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc. and accurately conclude multi-sector/round the world reservations.Accurately complete all refunds or reissues.Quote preferred agreement deals and full understanding of the conditions of these deals and eligibility.Ensure preferred agreement deals are understood & applied appropriately.Ability to provide navigational and technical support on our online portal, Travel IT.Provide troubleshooting to all online users where required.Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings.Identify other opportunities for additional savings to client when quoting.Correctly issue vouchers and email to the client.Technical Skills and Knowledge:Discovery Bank and Vitality product knowledge.Experience working on Domestic and International packages.Call centre experience in Travel.After hours Travel experience.International and Domestic bookings experience.Education and Experience:Matric.Diploma in Travel.Minimum 10 years' experience as a Travel Consultant.Minimum 5 years Amadeus booking experience.Minimum of 3 years' experience dealing with high-net-worth clients.EMPLOYMENT EQUITYThe Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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