AnyVan makes moving anything anywhere, easier, more affordable and greener for everyone. With Over 8 million customers across the UK and Europe since our launch over a decade ago, we're proud to be known as the largest, fastest growing tech company in the logistics industry.
Like many popular marketplaces, we're asset light – i.e., we don't own any vehicles or employ any drivers. We work with our transport partners and use technology to disrupt the entire delivery and moving process to optimise the most efficient journeys.
Sustainability is a core part of AnyVan's mission. We're proud to say we've achieved carbon-neutral status on all our transport moves, and we won't stop here!
So if you want to move your career forward we'd love to hear from you!
We have a great opportunity for an ambitious graduate with some experience in account management and a strong data/analytical ability, looking to develop their career in an international scale up.
As a Transport Partner Success Executive (TPSE) at AnyVan, you will be at the forefront of building and maintaining relationships with our transport partners (TPs).
Your role is essential in ensuring that our TPs are satisfied, engaged on our platform, and operate at the level of excellence required by AnyVan. You will use your account management skills, your problem-solving mindset and your analytical abilities to help them succeed and grow.
What you'll be doing:
Generate reports and analyse data to produce insights for impactful decision-making to support TP retention and engagement goals.
Work to agreed targets focusing on both retention and performance metrics.
Leverage CRM such as Hubspot and product retention platforms such as Chameleon to influence retention and user engagement at scale.
Drive retention and growth among our TPs through regular, meaningful conversations that build and nurture relationships and identifies and resolves issues.
Provide meaningful insight to the business and the product team to improve the TP experience.
Ensure TPs have the necessary tools and information to deliver exceptional service to our customers and encourage best practices, such as using the app and taking photos, to enhance service quality.
Build and nurture a network of key stakeholders across AnyVan and collaborate with departments like Allocations, Recruitment & Onboarding, and TP Support, to resolve complex issues and improve the TP experience.
Ensure TPs are enabled by creating training content such as mailer campaigns, videos, and platform tours.
Score and evaluate TP training outcomes to ensure they meet AnyVan's standards and set goals and timeframes for TPs to implement solutions and improvements and then monitor success through TP performance on an ongoing basis.
Review and update training materials to reflect business changes.
Manage underperforming TPs by proactively engaging with them on how to improve their scores.
Skills and Experience you'll need to be successful in the role:
Degree educated with a strong background working in a fast paced commercial organisation in a target driven role (account management, customer success, etc).
Experience working with a marketplace on the supply side would be advantageous.
Advanced Excel/Google sheets skills with the ability to produce accurate and effective insights and reporting to help drive decisions.
Comfortable using digital tools such as CRM and training platforms.
Data competency such as use of SQL or BI Tools highly beneficial.
Strong problem solving skills with an analytical approach that uses data to support and inform solutions.
The ability to develop, multiple high quality, trust-based working relationships that demonstrates we understand TP's needs and are able to support and guide them through processes to meet those needs and achieve strong results for AnyVan.
Proactive and action orientated, you demonstrate high degrees of curiosity, accountability and ownership to consistently deliver.
Proven track record working to and consistently delivering against targets.
Thrive in a fast paced environment in which you need to prioritise and re-prioritise to managing multiple relationships and tasks.
Excellent verbal and written communication skills to effectively interact with TPs and internal stakeholders.
Working Patterns
We are extremely proud of our culture and believe in the many benefits that being in the office provides - all our roles require regular time in our office in the central business district in Cape Town.
We do not offer fully remote roles but we support hybrid working wherever possible (3 days in office, 2 days from home). However, to meet the needs of our customers and business operations many of our Operational and Commercial roles are fully office based.
Our Values Are Own, Drive, Deliver:
Own - Have fun, get it done: Work hard, play harder; Satisfaction in results; Do the right thing.
Drive - Progress Over Perfection: Innovate and disrupt; Curious and adaptable; Work quick, learn quicker.
Deliver - One Team Thinking Big: Collaborate and communicate; Celebrate wins; Embrace challenges.
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