AnyVan makes moving anything anywhere, easier, more affordable and greener for everyone. With Over 8 million customers across the UK and Europe since our launch over a decade ago, we're proud to be known as the largest, fastest growing tech company in the logistics industry.
Like many popular marketplaces, we're asset light – i.e., we don't own any vehicles or employ any drivers. We work with our transport partners and use technology to disrupt the entire delivery and moving process to optimise the most efficient journeys.
Sustainability is a core part of AnyVan's mission. We're proud to say we've achieved carbon-neutral status on all our transport moves, and we won't stop here!
So if you want to move your career forward we'd love to hear from you!
Are you a people person who thrives on engaging with customers and suppliers?
Are you able to spin multiple plates in a busy role?
Are you looking to grow your career in an ambitious scale up, where great performance is rewarded?
If you're answering yes, yes, yes - our role is a great opportunity for you. You will be working with both our Transport Providers (TP's) and customers within our Spanish market to support their moves. Fluency in speaking and writing Spanish is essential.
What you'll be doing:
Fulfilment and Customer Service:
Allocate work to Transport Partners in line with best practices, negotiating to ensure the closest possible variance to originally set price.
Manage quotes and negotiate with TPs through proactive outreach to secure favourable and mutually beneficial rates for AnyVan.
Handle issues related to fulfilment to lower cancellation rates and improve on-time-in-full performance.
Be the first point of contact for our customers who experience on the day, handling inquiries, resolving issues, and providing exceptional service.
Maintain accurate customer records and update information as needed.
Collaborate with other departments to ensure customer needs are met.
Ensure delivery times are met, interacting with both TP's and customers when issues arise and problem solve as quickly as possible.
TP Recruitment & Account Management:
Source & recruit new Transport Providers (TPs) for the Spanish market.
Effectively onboard partners and make sure they know how to use our portal and app to access, bid on and complete jobs.
Assist in training Transport Partners to ensure high quality service delivery and compliance with AnyVan standards.
Keep informed of and manage up to date lists of available TP's, their vehicles, locations and jobs they can cover.
Handle queries from TPs about their account or about jobs that they have completed.
General administrative tasks, including checking proof of deliveries, invoicing, pricing and charges-management etc.
Ensure that periodic processes related to TP account management are adhered to.
Monitor and address TP performance issues that may arise, including low feedback scores and issues with compliance.
Support TP's with queries related to use of the platform/app and the execution of jobs.
Keep stakeholders/customers informed of any issues and solutions to issues on their moves.
Build trust-based relationships - keeping our partners and customer satisfaction front of mind at all times and quickly and effectively problem solve issues.
Skills and experience you'll need to be successful in the role:
If you have some experience in a phone based customer facing role in a fast paced, professional environment that's great. However, we are open to considering graduates/early career candidates with a passion for customer services too.
Proactive and action orientated, you demonstrate high degrees of curiosity, accountability and ownership to consistently deliver.
Happy to work to targets.
The ability to develop high quality, trust-based working relationships and guide customers and transport providers through processes to achieve the best results for the business.
Thrive in a fast paced environment in which you need to prioritise and re-prioritise to manage multiple relationships and tasks.
Excellent verbal and written communication skills to effectively interact with transport partners and customers.
Must be fluent in Spanish and English (Written and verbal).
Company Benefits
Competitive salary.
Excellent and achievable commission structure.
Medical Aid contribution ZAR1000 per month.
5% employee, 5% employer pension fund.
20 days holiday a year plus public holidays.
Transport home.
In-house barista.
Friday drinks and regular social activities.
The chance to work for a fast-growing disruptive technology business.
DE&I
In our pursuit of fostering an inclusive and diverse workplace, we invite individuals from all backgrounds to join us in our mission. Together, let's create a culture where every voice is heard, every perspective is valued, and every person is empowered to thrive.
Please note if we are able to support visa sponsorship it will be highlighted in the requirements section of the job advert.
Working Patterns
We are extremely proud of our culture and believe in the many benefits that being in the office provides - all our roles require regular time in our office in the central business district in Cape Town.
We do not offer fully remote roles but we support hybrid working wherever possible (3 days in office, 2 days from home). However, to meet the needs of our customers and business operations many of our Operational and Commercial roles are fully office based.
Our Values Are Own, Drive, Deliver:
Own - Have fun, get it done.
Work hard, play harder.
Satisfaction in results.
Do the right thing.
Drive - Progress Over Perfection.
Innovate and disrupt.
Curious and adaptable.
Work quick, learn quicker.
Deliver - One Team Thinking Big.
Collaborate and communicate.
Celebrate wins.
Embrace challenges.
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