IntroductionWe are a leading freight and logistics company based in Gauteng and currently seeking an experienced Operations Manager. As a Transport Operations Manager, you will be responsible for the efficient and effective running of operations in order to service our customers diligently.Duties & ResponsibilitiesTo plan, implement, and maintain operational activities of applicable contract/s in accordance with company policies, goals, and strategic objectives. Duties include: Monitor internal operational costs, fleet utilisation, fleet downtime, and resources to achieve budgeting results and other financial criteria including PBIT, NWC (Net Working Capital). Implement and monitor all operational activities to ensure compliance with operational protocols, legal, health, safety, and other regulatory requirements which govern the business operations. Optimise routes and fleet utilisation. Ensure achievement of agreed KPI's. Ensure all business sub-systems are well coordinated: Operations, Marketing, and Administration. Ensure availability of fleet for preventative maintenance. Ensure preventative maintenance is executed to the required standard timeously. Maintain the company brand image. Ensure optimisation and alignment of all resources, systems, and processes. Ensure accuracy, completeness, and authorisation of the summary wage sheet. Implement the performance management process, learning and development process, succession process, and recruitment process to ensure continuous improvement in performance and relevant career progression. Ensure adherence to transformation plans through active involvement and adherence to the recruitment, promotion, and succession processes and action plans. Prepare for disciplinary enquiries and grievances and ensure consistent application in line with company processes and procedures through the involvement of HR. Create, monitor, and maintain a work environment conducive to embracing diversity, open communication, fairness, and consistency. Proactively involve in issues that could impact employee morale, retention, and performance. Implement and ensure effective employee engagement and communication on a continuous basis. Ensure document control processes and templates are in place. Coach, mentor, and counsel direct reports towards continuous performance improvement and execution of the leadership promise. Conduct monthly Health Checks and facilitate a process to ensure improvement month on month. Actively lead by example regarding behavioural actions and ensure that company values are adhered to. Monitor and facilitate correction of behaviour of subordinates. Instil, monitor, and enforce a culture of risk awareness that will support action plan activities to ensure the elimination of risks. Ensure the implementation of and adherence to risk protocols. Facilitate continuous performance improvement against operational key performance indicators through continuous alignment of actual performance to targets through the formal performance management process and meetings. Implement and facilitate innovative action steps to address underperformance against KPI's. Ensure customer satisfaction through adherence to delivery plans, establishment of sound relationships with clients on the operational level, and overall achievement of agreed service levels. Support local corporate social investment projects in line with company plans and policies.Desired Experience & Qualification Matric / Grade 12. Relevant tertiary qualification in transportation/logistics/business management. Minimum four years' previous experience in a transport management environment. Computer literacy at an intermediate level (Microsoft Excel, Word, PowerPoint, and Outlook). Knowledge of monthly meetings as a communication tool, Mixtelematics. Knowledge of the NBCRFLI main agreement. Knowledge of the balanced scorecards process, IDPs, workforce planning, project management process, ISO and RTMS system and audits, and commercial contracting. Driver's license and own personal vehicle. Able to work reasonable overtime as per operational requirements.
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