Trainee Manager - North West

Dis-Chem Pharmacies has an opportunity available for a Trainee Manager to join the team. The main purpose of this role will be to learn overall store operations under the direction and supervision of a store manager. Performs a wide range of retail operational duties under the general guidance and support of an experienced individual.
Minimum Requirements Essential: Grade 12 / MatricMinimum of 5 years' retail experience post trainingMinimum of 2 – 3 years as manager with a minimum of 8 people reporting directly to themFront-end Admin Manager experienceRetail/FMCG experienceERP, CRM or ordering system experienceKRONOS/SAP and/or related system experienceWilling and able to work retail hoursLocal traveling requiredDriver's license and/or own reliable transportDuties and Responsibilities Inventory Management:
Ensures the processing of items including but not limited to goods in transit, cycle counts and physical stock to system matches, stock takes, addressing of shrinkage and overall stock levels.Ensures efficient stock flow to the sales floor.Participates, assists, and supports in the management of shrinkage. Participates, assists and supports in the ordering of stock to maintain correct stock levels in FMCG, Health and Beauty, when required.Sales Floor & Receiving:
Assists with the planning, implementation, and maintenance of promotional stock displays in FMCG, Health and Beauty.Assists with the adherence, implementation and maintenance of labeling, pricing and layout standards in FMCG, Health and Beauty.Assists with goods receiving duties guided by the standard operating procedures.Participates in the delivery of transaction integrity for incoming goods receipts and outgoing returns guided by the company internal control procedures.Assists with reconciliation of daily ZMove Packs in accordance with Receiving policies and procedures.Sales Targets:
Assists with achieving set store sales targets, including but not limited to FMCG, Health and Beauty.Partners with all heads of departments to ensure targets are met.Supports management to ensure promotions are effectively executed.Assists management to coordinate with other stores to share knowledge, plan promotional activities, or achieve goals.Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.Supports management to determine all profit and sales objectives and propose strategies to maintain inventory levels and manage all work guided by the store policies and procedures.Proposes innovative ideas to senior management to increase market share.Assists in the development of regional retail strategies to raise the customer pool, expand store traffic, and optimize profitability in FMCG, Health and Beauty.Point of Sale Operations and Finance:
Assists with daily cash-ups and review of the reconciliation packs and paperwork.Assists with the efficient scheduling of the point-of-sale area to maintain efficient service standards.Assists with the monitoring of the store expenses as well as stock adjustments to the correct GL accounts.Supports analyzing and interpreting Financial Income statements.Assists in ensuring all expense (ordering and monitoring) related items are controlled and managed within budget.Supports management with transaction integrity throughout the store guided by company internal control procedures.Supports in ensuring the accuracy and completeness of branch transactions.Supports management to improve cashier service levels and cashier productivity rates.Assists with controlling overtime and casual spend.Assists with sign off and investigation of run ends daily.Supports management to disseminate, collate, and report all relevant information between store and department managers.Assists in any internal or external audits conducted in store.Customer Service:
Assists with addressing customer complaints promptly and regulate both complaints and compliments.Assists with ensuring that customer request system is operational and actioned daily.Encourages and reports on new loyalty signups continuously.Assists with ensuring of accurate manual processing of points to customer accounts.Assists with providing customers with feedback regarding queries and complaints.HR Process Support:
Assists with people administration duties, including but not limited to leave management, scheduling, and staff file management.Facilitates human resource processes, submissions, and documentation for the store in compliance with standard operating procedures.Accounts for the execution and transaction on the workforce management system (KRONOS) within the store. This includes but not limited to master data and transactional management.Assists the store with the delivery of HR policies and system implementations.Supports management to ensure employees receive training where necessary and collate feedback from employees on training sessions attended.Trainee Programme Adherence:
Participates and engages in meetings, workshops, and other learning opportunities.Assists managers and completes assigned tasks for on-the-job learning purposes.Completes all required learning programs and assessments to be deemed competent.Ensures Portfolio of Evidence is filed and kept up to date and ensure sign off with Regional Admin Manager.General:
Housekeeping must be in accordance with Dis-Chem standards and ensure store cleanliness.Adheres to Dis-Chem Policies and Standard Operating Procedures.Adheres to Dis-Chem Health and Safety Regulations.Adheres to the Dis-Chem uniform and personal appearance policy.Competencies Essential: Knowledge - Sound knowledge and understanding of retail store management disciplines with retail admin experience.Cognitive Skills - Analyze simple to semi-complex situations, evaluate multiple options, and make informed decisions to achieve.Business Acumen - Follow guidelines, regulations, principles, and standards. Understand business complexities.Communication Skills - Communicates effectively with all types of people, this includes explaining concepts to first-time users. Attentive and active listening.Interpersonal Skills - Able to identify and manage your own emotions and the emotions of others. Conflict management, counseling skills, and networking skills. Emotional Intelligence.Quality Orientation - Detail-oriented and organized, with the ability to manage multiple priorities and meet deadlines.Self-Management Skills - Diplomatically handles challenging or tense interpersonal situations. Copes well with pressure and has the capacity to recover quickly from difficulties or toughness.Management - Develops employees through transferring knowledge.Technical skills - Basic computer skills (Word, Excel, PowerPoint, and Outlook), numerical SAP (Retail & SuccessFactors). GKPOS.Special conditions of employment: South African citizenMIE, clear criminal and creditWilling and able to work retail hoursLocal traveling requiredDriver's license and/or own reliable transportRemuneration and benefits: Market related salaryMedical aidProvident fundStaff accountONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem's approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem's Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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