KEY OUTPUTS:Management of Tourplan System Content:Ensuring Tourplan content is fully up-to-date and accurate at all times:Rates, offers, child rates, group rates, value adds, etc.Trading terms, policies, property includes/excludes, etc.Supplier information, contact details, etc.Overseeing the loading and checking of the above into Tourplan within specified deadlinesEnsuring rate loading policies and procedures are strictly adhered toEnsuring the best-practice and procedure documentation is up to dateIdentifying process changes to optimize loading efficiency and accuracyAssisting with Tourplan content-related projects Management of Rate loading team:Day-to-day management of rate loading team, their capacity and their outputsManagement of rate loading logging, delegation, and query resolutionReporting on team performance, including:Turnaround timesRate loading errorsNumber of suppliers loadedTeam leave approval and appraisalsInterviewing and hiring new staffTraining new staff joining the team, and conducting ongoing training to develop team membersEnsuring that the team has the necessary resources and training/mentoring to perform at their peak Ownership of integration and alignment:Ensuring alignment of content and content-loading process across all Tourplan instancesin Africa, Asia, and South AmericaManagement and driving of the integration between Tourplan and external systems in conjunction with the Information Systems Team KNOWLEDGE REQUIRED An excellent working knowledge of TourplanComputer literacyGood Excel knowledgeUnderstanding of product contracting, including commission and mark-up / discounting structuresSKILLS REQUIRED: People management skills, and ability to motivate a team to achieve deadlinesNumbers, numbers and getting it right the first time – detail mattersHigh attention to detailSystem savvyAbility to solve problemsThrive when under pressure while having fun at the same timeAbility to empower, train and mentor peoplePro-activeness - initiating and implementing rate loading initiativesService oriented: Working toward and maintaining high service levels to in-house customers i.e.reservations and product teamsAbility to communicate in a clear, concise, consistent and transparent mannerPREVIOUS WORK EXPERIENCE REQUIRED: Four years' experience in a tour operating support / system environment.Management of a team an advantage OTHER ATTRIBUTES: The successful candidate should have an enquiring mind, pay attention to detail, be creative andpro-active, ability to work under pressure and have high energy levels.
Must have the ability to meetdeadlines and be a good mentor.
