Tourism Liaison Officer - Grootvadersbosch Nature Reserve (Level 5)

CapeNature seeks to employ a qualified, experienced, and motivated individual to co-ordinate our tourism offering at the World Heritage Site - Grootvadersbosch Nature Reserve, which features wooden cabin cottages, glamping, camping sites, eco venues, and various day activities.The successful individual will be based at Grootvadersbosch Nature Reserve, located near Heidelberg. On-site accommodation will be available on the reserve at a subsidized rate.ResponsibilitiesKPA 1 – Implementation of Tourism Operational SystemsWork with various teams to implement operational systems that drive a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience.KPA 2 – Coordination of Key Tourism ProgramsProvide on-the-ground assistance to coordinate the deliverables of key improvement and repair projects, regular maintenance, and drive the support required in Product Development, all underpinned by elements of innovation and green technology solutions.KPA 3 – Internal & External Stakeholder RelationshipMaintain key relationships with internal and external stakeholders to contribute to the delivery of the overall strategic plans of the department and ensure that the reserve's tourism product is top of mind.KPA 4 – Team MotivationSupport, motivate, and coordinate the services of a high-performing internal team and contractors (where relevant) to successfully deliver on the strategic operational plans.KPA 5 – Service Excellence StandardsMaintain relationships and contracts, ensuring service excellence standards offered by concessionaire partnerships and external contractors. Additionally, input into identifying and researching new opportunities to grow the experience offering and facilities at the reserve level.RequirementsA formal Tourism/Hospitality/Business related qualification with at least three (3) years of appropriate tourism/hospitality industry experience.A valid Code B drivers' license.Working knowledge of Microsoft Office Packages.Excellent communication, project coordination, time & budget management, and customer relations skills.Language proficiency in two (2) of the three (3) official languages of the Western Cape.No criminal record.RecommendationsExperience in an eco-tourism environment is advantageous.Demonstrated experience managing accommodation/eco-tourism facilities.Background knowledge of nature-based tourism and conservation.Working knowledge of the RoomSeeker reservations system will be an advantage, but not a key requirement.Apply online at https://capenature.simplify.hr/Closing Date: 29 July 2024
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