Key Responsibilities:Multi-Property Management:Oversee operations, maintenance, and management of multiple tourism properties.Implement consistent operational standards to ensure high quality, safety, and guest satisfaction.Coordinate with on-site managers and staff to address property-specific needs and challenges.Conduct regular property inspections to assess conditions and address issues.Financial Oversight:Manage property budgets, ensuring alignment with financial objectives and maximizing profitability.Monitor financial performance, occupancy rates, revenue, and expenses across all properties.Develop and implement pricing strategies and revenue management tactics to optimize property performance.Marketing and Tourism Development:Lead marketing initiatives to promote properties across various platforms and channels.Collaborate with local tourism boards, travel agencies, and industry partners to drive occupancy.Plan and coordinate promotional events and activities to enhance visitor experiences.Guest Relations:Ensure high guest service standards, addressing inquiries, complaints, and feedback professionally.Monitor and improve guest satisfaction based on feedback to enhance the visitor experience.Staff Leadership and Development:Develop and implement training programs to uphold high service standards.Foster a culture of teamwork, professional development, and accountability among staff.Maintenance and Compliance:Oversee property maintenance and ensure properties are kept in excellent condition.Ensure compliance with local regulations, licensing requirements, and safety standards.Manage vendor relationships for maintenance, landscaping, and other outsourced services.Strategic Planning and Reporting:Develop long-term strategies for property improvements, upgrades, and service expansion.Report regularly to senior management on performance indicators, challenges, and growth opportunities.Qualifications:Bachelors degree in Hospitality Management, Property Management, or a related field (preferred).5+ years of experience in tourism, hospitality, or property management with a focus on multi-property oversight.Strong leadership and management skills, capable of overseeing multiple locations and diverse teams.Financial acumen with experience in budgeting, forecasting, and revenue management.Excellent communication, organizational, and problem-solving skills.Proficiency with property management software and industry-related technology.Knowledge of local tourism trends, real estate, and regulatory requirements.
